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Can I track my NOW TV order and delivery?

Your NOW TV Box or Smart Stick will be despatched by Royal Mail and should arrive within 5 working days of you placing the order. If you've ordered replacement accessories, these will also arrive within 5 working days.

How do I track my order?

When we’ve dispatched your order, we'll email you a tracking number so you can check its delivery status. Once you have the number, you can easily track your NOW TV Box or Smart stick order on the Royal Mail website.


Royal Mail will try to leave your order with a neighbour if no one’s in. You’ll be left a card telling you this, or letting you know which Royal Mail local delivery office you need to collect it from.

Your order will be sent back to us if it’s not collected from the delivery office in 16 days. If this happens, just get in touch so we can reorder it for you.

Please check your junk and spam folders in case our confirmation email has slipped between the cracks. If you can't find the email, and you've been charged for your order, please let us know.

Our team will verify that five working days have passed, and make a few other checks. As long as everything is fine, you will be notified when a new NOW TV Box or Smart Stick is ordered.

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