How can we help?

How do I change my payment card or billing address?

Got a shiny new payment card, or moved home and need to update your billing address? No problem – you can sort that out online in My Account.

Payment details


Got a new payment card?

Update your card details or billing address in My Account.


Once you've confirmed your new card details, all future payments will be billed to your new card.

Paying for your Passes through BT?

To update your payment method or billing address, head to My BT.


You can pay for your TV Passes with a MastercardVisa or American Express (Amex) credit or debit card. 

Keep in mindIf you're a NOW Broadband & Calls customer, or if you've had NOW Broadband & Calls in the past, you can only pay via Mastercard or Visa. 

If you’re moving home, it’s easy to take NOW Broadband with you to your new address – check out our Home Move page for everything you need to know.

Noticed that your new card details have been updated automatically in My Account

Don’t worry – this is because NOW TV receives updates from banks to keep our customers' payment cards up to date. This allows us to make sure your NOW TV subscription isn’t interrupted when your card details change.

If you'd prefer your card details not to be updated automatically, just let your bank know.

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