How to contact NOW customer care
The quickest way to find the help you need is to use our online articles. We've found that 90% of members don't need to get in touch after reading one of our articles.
Check out our top articles below to see if you can find the help you need online.
Can't find help online?
Get in touch for more help from a NOW advisor.
If you're a TV member, you'll need to contact us by live chat.
If you're a broadband member, sign in to see the number to call us on.
Good to knowWe don’t offer phone support for TV members, but you can contact us by live chat without needing to sign in. If you’re a TV member but you’ve also got NOW Broadband, please only call us if you need help with your broadband service. Our phone advisors won’t be able to help with any TV queries.
Top TV articles
- How do I cancel my membership?
- Viewing my payments
- I've cancelled my NOW Membership but I'm still being charged
- Membership options and prices
- How to fix issues with slow loading and buffering
- How do I apply or enter a voucher code?
- How do I find an account?
- What devices can I use to watch NOW?
- How to manage your devices
Top Broadband & Calls articles
Are you a BT customer?
If you pay for your NOW Membership through BT, you'll need to contact them with any account queries or complaints.