How do I stop my broadband service?
To cancel your broadband and calls, you might need to get in touch with us. This depends on the provider you’re switching to and whether you’re leaving us before the end of your contract.
When you cancel broadband, we'll cancel your calls and line rental at the same time too.
You need to let us know if…
- You’re switching to Virgin Media’s cable service, and don’t want to take your phone number with you.
- We’ve told you that you can leave your contract early without any charges. You can let us know either before or after you've placed an order with your new provider.
If either of these cases apply to you, get in touch by phone or Live Chat to cancel your broadband and calls.
You don’t need to speak to us if…
You’re switching your broadband and calls to any provider except Virgin Media cable service.
In this case, you can simply place your order with your new provider without contacting us.
If you want to cancel your broadband and calls without switching to another provider, you’ll need to tell us first.
Just get in touch by phone or Live Chat to let us know you’d like to cancel.
How much does it cost to call NOW TV?
Calls to NOW TV contact centres are free for NOW Calls customers. If you’re not calling from your NOW Calls line, calls to 03 numbers cost the same as calls to 01 or 02 numbers.
Send us an email
You can also send an email to firstname.lastname@example.org to let us know you'd like to cancel. We may need to call you back to verify your details, but don't worry, your notice period will begin the date we receive your request.
Keep in mind...
We won't be able to cancel your services unless we can verify your account information.
For information about cancelling during your cooling off period, please refer to your NOW Broadband and Calls Terms and Conditions.
No problem. It’s best to let us know as soon as you can if you’ve changed your mind before your broadband is up and running, so we can make sure your line doesn’t get switched over.
Just get in touch by phone or Live Chat to let us know you’d like to cancel your order.
For more information about cancelling broadband and calls, choose a question below:
We need to talk to you by phone so that we can ensure your details are correct before we begin work on your cancellation.
We’ll explain the cancellation process, and help you avoid any unnecessary gaps in your broadband service if you’re moving to another provider. Confirming your contact details also allows us to get in touch easily if any issues come up. For example, you may need to pay early termination charges if you’re leaving before the end of your agreed minimum term.
We won’t need to talk to you if you’re cancelling within 31 days of your broadband and calls service becoming active, or if you’re switching your broadband and calls to a new non-cable provider.
Keep in mind...
It's really important you don't cancel your payment arrangement with us, as further payments or refunds may still be due.
If you’re within your cancellation period and you’ve changed your mind about leaving us, get in touch and let us know. We’ll update your account, so you can continue using your broadband serivce.
To keep your broadband and calls, get in touch by phone or Live Chat.