Help Centre

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NOW TV - Help

Issues placing Broadband orders online.

Changing my account details

Cancelling or renewing NOW TV Passes

You'll only need speak to us if you're changing to a cable provider like Virgin Media, you want to cancel without switching to another provider, or you're cancelling your order before your broadband line has gone live.

Do I need to get in touch to cancel?

Cancelling NOW Broadband & Calls

I've forgotten my login details or password

I have a query about my bill or payment date

Our advisors won't be able to do this for you – you'll need to do it yourself online.

Need to update your card details?

Payment card expired or declined

Need to set or reset a PIN?

I've got a query about Parental PIN or Payment PIN

Anything to do with your NOW TV account, plus NOW TV Box & Smart Stick orders

NOW TV account & payments

This Pass lets you watch 5 Sky Sports channels on your smartphone: Premier League, Action, Arena, Racing & News.

Looking for info on the Sky Sports Mobile Month Pass?

NOW TV Passes & prices

Sorry - you can't apply vouchers to your account at the moment.

Paying for your Passes through BT?

Vouchers and offers

NOW TV Passes

Ordering NOW Broadband or moving home

NOW Broadband installation and setup

We can only test your line and fix problems with your broadband connection if you're at home when you get in touch.

Are you at home?

My broadband or calls aren't working as expected

Parental controls and internet security

If you’re a NOW Broadband customer, select ‘Sign in’ below to view the phone number.

Can't see the number to call?

Renewing my NOW Broadband & Calls contract

NOW Broadband & Calls

Problems watching NOW TV

I can't sign in

You’ll need to be at home for us to test your line and fix the problem.

Getting in touch about your broadband connection, or need to carry out technical checks?

Issues with NOW Broadband or Calls

Adding or changing devices

Technical & device issues

Offers & promotions

You won't be able to apply a voucher if there's a problem with your payment card.

Are your card details up to date?

Using vouchers

Vouchers & offers

My NOW TV Box or Smart Stick order

My NOW Broadband order

I want to return a device

Orders & returns

Unfortunately, we’ve had to close some of our contact centres because of COVID-19, so we'll take longer than usual to respond. We’re very sorry for the inconvenience, and we'll get back to you as soon as we possibly can.

Get in touch

What would you like to talk to us about?