Help Centre
How can we help?
Discover
What devices can I use to watch NOW?
Watching the Premier League with NOW
What is NOW?
Device setup
How do I get NOW on my device?
How to set up your NOW Smart Stick
How to manage your devices
Account settings
How do I cancel my membership?
What is a Parental PIN?
How to contact NOW customer care
Bills & payments
How do I find my payment date?
How do I change my payment method or billing address?
Viewing my payments
Orders & returns
How do I return or replace my NOW Smart Stick, NOW Box or accessories?
NOW Membership
All about NOW Sports Membership
What is NOW Boost?
NOW Entertainment Membership
Technical issues
How to fix issues with slow loading or buffering on NOW
'Something went wrong' error on NOW Player
How to fix NOW Box or Smart Stick problems
Vouchers & offers
How do I apply or enter a voucher code?
NOW voucher code not recognised
Broadband & calls
Fix issues with your NOW Broadband Hub
Having trouble with your broadband?
When will my NOW Broadband line go live?
Discover
What devices can I use to watch NOW?
Watching the Premier League with NOW
What is NOW?
Device setup
How do I get NOW on my device?
How to set up your NOW Smart Stick
How to manage your devices
Account settings
How do I cancel my membership?
What is a Parental PIN?
How to contact NOW customer care
Bills & payments
How do I find my payment date?
How do I change my payment method or billing address?
Viewing my payments
Orders & returns
How do I return or replace my NOW Smart Stick, NOW Box or accessories?
NOW Membership
All about NOW Sports Membership
What is NOW Boost?
NOW Entertainment Membership
Technical issues
How to fix issues with slow loading or buffering on NOW
'Something went wrong' error on NOW Player
How to fix NOW Box or Smart Stick problems
Vouchers & offers
How do I apply or enter a voucher code?
NOW voucher code not recognised
Broadband & calls
Fix issues with your NOW Broadband Hub
Having trouble with your broadband?
When will my NOW Broadband line go live?
Feedback