Help Centre
nowtv_status
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Technical checks
Technical checks
Slow broadband? Bad phone line? Check for network updates and get troubleshooting tips.
Technical checks
Discover
What is NOW TV?
Watching the Premier League on NOW TV
What is a NOW TV Smart Stick?
Device setup
How do I set up my NOW TV Box?
How to manage your devices
How to watch NOW TV on a Mac
Account settings
How to contact NOW TV customer care
How do I cancel my NOW TV subscription?
I've forgotten my account username or password
Bills & payments
Viewing my payments
How do I change my payment card or billing address?
How do I find my payment date?
Orders & returns
How do I buy a NOW TV Box or Smart Stick?
Can I track my NOW TV order and delivery?
passes
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NOW TV & passes
Sky Sports Day, Week or Month Pass
NOW TV Entertainment Month Pass
Sky Cinema Month Pass
technical-issues
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Technical issues
How to fix NOW TV Box or Smart Stick problems
Error code 014 - Can't connect white NOW TV Box to Wi-Fi
I can’t activate my Sky Sports Pass
Vouchers & offers
14 day free trial for Cinema, Entertainment, Kids and hayu Pass
How do I apply or enter a voucher code?
NOW TV voucher code not recognised
Broadband & calls
How do I switch to NOW Broadband?
What happens after I've ordered NOW Broadband?
How do I set up my NOW Broadband Hub?
Discover
What is NOW TV?
Watching the Premier League on NOW TV
What is a NOW TV Smart Stick?
Device setup
How do I set up my NOW TV Box?
How to manage your devices
How to watch NOW TV on a Mac
Account settings
How to contact NOW TV customer care
How do I cancel my NOW TV subscription?
I've forgotten my account username or password
Bills & payments
Viewing my payments
How do I change my payment card or billing address?
How do I find my payment date?
Orders & returns
How do I buy a NOW TV Box or Smart Stick?
Can I track my NOW TV order and delivery?
passes
Created with Sketch.
NOW TV & passes
Sky Sports Day, Week or Month Pass
NOW TV Entertainment Month Pass
Sky Cinema Month Pass
technical-issues
Created with Sketch.
Technical issues
How to fix NOW TV Box or Smart Stick problems
Error code 014 - Can't connect white NOW TV Box to Wi-Fi
I can’t activate my Sky Sports Pass
Vouchers & offers
14 day free trial for Cinema, Entertainment, Kids and hayu Pass
How do I apply or enter a voucher code?
NOW TV voucher code not recognised
Broadband & calls
How do I switch to NOW Broadband?
What happens after I've ordered NOW Broadband?
How do I set up my NOW Broadband Hub?