Help Centre
NOW TV Help Site
Check service status
Check service status
Slow broadband? Bad phone line? Check for network updates and get troubleshooting tips.
Check service status
Discover
What devices can I use to watch NOW TV?
What is NOW TV?
What is a NOW TV Box?
Device setup
How to watch NOW TV on a Mac
Watching NOW TV on Windows
How to manage your devices
Account settings
I've forgotten my account username or password
How do I cancel my NOW TV subscription?
How to contact NOW TV customer care
Bills & payments
Viewing and understanding my bills
How do I find my payment date?
How do I change my payment card or billing address?
Orders & returns
How do I buy a NOW TV Box?
Can I track my NOW TV Box order and delivery?
How do I return or replace NOW TV Box or accessories?
NOW TV & passes
Sky Sports Day, Week or Month Pass
NOW TV Entertainment Month Pass
NOW TV Kids Month Pass
Technical issues
Error code 014 - Can't connect NOW TV Box to Wi-Fi
I can’t activate my Sky Sports Pass
How to fix NOW TV Box problems
Vouchers & offers
How do I apply or enter a voucher code?
Merlin Entertainments NOW TV Pass offer
NOW TV voucher code not recognised
Broadband & calls
What happens after I've ordered Broadband?
How do I switch to NOW TV Broadband?
How do I connect my NOW TV Hub to the internet?