Help Centre

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    Discover

    What devices can I use to watch NOW?
    Watching the Premier League with NOW
    What is NOW?

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    Device setup

    How to set up your NOW Smart Stick
    How to manage your devices
    How do I get NOW on my device?

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    Account settings

    How do I cancel my membership?
    How to contact NOW customer care
    What is a Parental PIN?

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    Bills & payments

    How do I change my payment method or billing address?
    Viewing my payments
    How do I find my payment date?

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    Orders & returns

    Buying replacement accessories for my NOW Smart Stick or Box
    How do I return or replace my NOW Smart Stick, NOW Box or accessories?

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    NOW Membership

    All about NOW Sports Membership
    What is NOW Boost?
    NOW Entertainment Membership

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    Technical issues

    How to fix issues with slow loading or buffering on NOW
    'Something went wrong' error on NOW Player
    How to fix NOW Box or Smart Stick problems

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    Vouchers & offers

    7 day free trial for Entertainment, Cinema, hayu and NOW Boost
    How do I apply or enter a voucher code?
    NOW voucher code not recognised

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    Broadband & calls

    Having trouble with your broadband?
    Fix issues with your NOW Broadband Hub
    When will my NOW Broadband line go live?

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