Help Centre

Discover

What is NOW TV?
Watching the Premier League on NOW TV
What devices can I use to watch NOW TV?

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Device setup

How to set up your NOW TV Smart Stick
Watching NOW TV on Windows
How do I set up my NOW TV Box?

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Account settings

How to contact NOW TV customer care
I've forgotten my password
How do I cancel my NOW TV subscription?

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Bills & payments

Viewing my payments
How do I change my payment card or billing address?
How do I find my payment date?

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Orders & returns

How do I buy a NOW TV Box or Smart Stick?
Can I track my NOW TV order and delivery?

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NOW TV & passes

Sky Cinema Month Pass
NOW TV Entertainment Month Pass
All about our Sky Sports Passes

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Technical issues

How to fix NOW TV Box or Smart Stick problems
How to fix issues with slow loading or buffering on NOW TV
I can’t activate my Sky Sports Pass

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Vouchers & offers

7 day free trial for Cinema, Entertainment, Kids and hayu Pass
How do I apply or enter a voucher code?
NOW TV voucher code not recognised

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Broadband & calls

What happens after I've ordered NOW Broadband?
How do I switch to NOW Broadband?
How do I set up my NOW Broadband Hub?

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