NOW TV - Help

Technical checks

Technical checks

Slow broadband? Bad phone line? Check for network updates and get troubleshooting tips.

Technical checks

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What devices can I use to watch NOW TV?

What is a NOW TV Smart Stick?

Watching Netflix on my NOW TV Box or Smart Stick

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Device setup

How to watch NOW TV on a Mac

Watching NOW TV on Windows

How do I set up my NOW TV Box?

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Account settings

I've forgotten my account username or password

How to contact NOW TV customer care

How do I cancel my NOW TV subscription?

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Bills & payments

Viewing my payments

How do I change my payment card or billing address?

How do I find my payment date?

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Orders & returns

Can I track my NOW TV order and delivery?

How do I buy a NOW TV Box or Smart Stick?

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NOW TV & passes

All about our Sky Sports Passes

Sky Cinema Month Pass

NOW TV Entertainment Month Pass

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Technical issues

I can’t activate my Sky Sports Pass

Error code 014 - Can't connect white NOW TV Box to Wi-Fi

How to fix NOW TV Box or Smart Stick problems

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Vouchers & offers

NOW TV voucher code not recognised

14 day free trial for Cinema, Entertainment, Kids and hayu Pass

How do I apply or enter a voucher code?

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Broadband & calls

How do I switch to NOW Broadband?

What happens after I've ordered NOW Broadband?

How do I set up my NOW Broadband Hub?

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