Help Centre
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Discover
What devices can I use to watch NOW?
Watching the Premier League with NOW
What is NOW?
Device setup
How to set up your NOW Smart Stick
How to manage your devices
How do I get NOW on my device?
Account settings
What is a Parental PIN?
How do I cancel my membership?
How to contact NOW customer care
Bills & payments
How do I change my payment method or billing address?
Viewing my payments
How do I find my payment date?
Orders & returns
Buying replacement accessories for my NOW Smart Stick or Box
How do I return or replace my NOW Smart Stick, NOW Box or accessories?
NOW Membership
NOW Entertainment Membership
All about NOW Sports Membership
What is NOW Boost?
Technical issues
How to fix issues with slow loading or buffering on NOW
'Something went wrong' error on NOW Player
How to fix NOW Box or Smart Stick problems
Vouchers & offers
7 day free trial for Entertainment, Cinema, hayu and NOW Boost
How do I apply or enter a voucher code?
NOW voucher code not recognised
Broadband & calls
Having trouble with your broadband?
Fix issues with your NOW Broadband Hub
When will my NOW Broadband line go live?
Discover
What devices can I use to watch NOW?
Watching the Premier League with NOW
What is NOW?
Device setup
How to set up your NOW Smart Stick
How to manage your devices
How do I get NOW on my device?
Account settings
What is a Parental PIN?
How do I cancel my membership?
How to contact NOW customer care
Bills & payments
How do I change my payment method or billing address?
Viewing my payments
How do I find my payment date?
Orders & returns
Buying replacement accessories for my NOW Smart Stick or Box
How do I return or replace my NOW Smart Stick, NOW Box or accessories?
NOW Membership
NOW Entertainment Membership
All about NOW Sports Membership
What is NOW Boost?
Technical issues
How to fix issues with slow loading or buffering on NOW
'Something went wrong' error on NOW Player
How to fix NOW Box or Smart Stick problems
Vouchers & offers
7 day free trial for Entertainment, Cinema, hayu and NOW Boost
How do I apply or enter a voucher code?
NOW voucher code not recognised
Broadband & calls
Having trouble with your broadband?
Fix issues with your NOW Broadband Hub
When will my NOW Broadband line go live?
Feedback