Help Centre

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NOW - Help

Changing my account details

Cancelling or renewing NOW Membership

You'll only need speak to us if you're changing to a cable provider like Virgin Media, you want to cancel without switching to another provider, or you're cancelling your order before your broadband line has gone live.

Do I need to get in touch to cancel?

Cancelling NOW Broadband & Calls

I've forgotten my login details or password

I have a query about my bill or payment date

Our advisors won't be able to do this for you – you'll need to do it yourself online.

Need to update your card details?

Payment card expired or declined

Need to set or reset a PIN?

I've got a query about Parental PIN or Payment PIN

Anything to do with your NOW account, plus NOW Box & Smart Stick orders

NOW account & payments

With this membership, you can watch 5 Sky Sports channels on your smartphone: Premier League, Action, Arena, Racing & News.

Looking for info on NOW Sports Mobile Membership?

NOW Membership options & prices

Sorry - you can't apply vouchers to your account at the moment.

Paying for your membership through BT?

Vouchers and offers

NOW Membership

Switching to NOW Broadband or moving home

Installation and setup

We can only test your line and fix problems with your broadband connection if you're at home when you get in touch.

Are you at home?

My broadband or calls aren't working as expected

Managing my payments

Making a payment

You'll only need speak to us if you're changing to a cable provider like Virgin Media, you want to cancel without switching to another provider, or you're cancelling your order before your broadband line has gone live. You can also get in touch to check what other packages are available before you cancel.

Cancelling my service

If you’re a NOW Broadband customer, select ‘Sign in’ below to view the phone number.

Can't see the number to call?

Renewing my contract

NOW Broadband & Calls

Problems watching NOW

I can't sign in

You’ll need to be at home for us to test your line and fix the problem.

Getting in touch about your broadband connection, or need to carry out technical checks?

Issues with NOW Broadband or Calls

Adding or changing devices

I want to return a NOW Smart Stick or Box

Technical & device issues

Offers & promotions

You won't be able to apply a voucher if there's a problem with your payment card.

Get in touch

What would you like to talk to us about?