Help Centre

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NOW - Help

Switching to NOW Broadband or moving home

Installation and setup

We can only test your line and fix problems with your broadband connection if you're at home when you get in touch.

Are you at home?

My broadband or calls aren't working as expected

Managing my payments

Making a payment

Before you cancel, call us on the number below to see what packages are available if you decide to keep your NOW Broadband Membership. If you’re sure about cancelling, you’ll only need to get in touch if you’re switching to a cable provider like Virgin Media, or to full-fibre broadband.

It’s not too late to change your mind

Cancelling my service

If you’re a NOW Broadband customer, select ‘Sign in’ below to view the phone number.

Can't see the number to call?

Renewing my contract

NOW Broadband & Calls

Changing my account details

Cancelling or renewing NOW Membership

Cancelling NOW Broadband & Calls

I've forgotten my login details or password

I have a query about my bill or payment date

Payment card expired or declined

Our advisors won't be able to do this for you – you'll need to do it yourself online.

Need to set or reset a PIN?

I've got a query about Parental PIN or Payment PIN

Anything to do with your NOW account, plus NOW Box & Smart Stick orders

NOW account & payments

With this membership, you can watch 5 Sky Sports channels on your smartphone: Premier League, Action, Arena, Racing & News.

Looking for info on NOW Sports Mobile Membership?

NOW Membership options & prices

Sorry - you can't apply vouchers to your account at the moment.

Paying for your membership through BT?

Vouchers and offers

NOW Membership

Problems watching NOW

I can't sign in

You’ll need to be at home for us to test your line and fix the problem.

Getting in touch about your broadband connection, or need to carry out technical checks?

Issues with NOW Broadband or Calls

Adding or changing devices

I want to return a NOW Smart Stick or Box

Technical & device issues

Offers & promotions

You won't be able to apply a voucher if there's a problem with your payment card.

Get in touch

What would you like to talk to us about?