Having trouble with your broadband?

First things first – check your service status to see if there are any known issues with the broadband in your area. (You might need to sign in first).


Check service status


If our technical checks didn't find any problems with your line, pick the most relevant article below to help fix your issue:


Struggling to get set up?

See our step-by-step guides to setting up your NOW Hub.

How to fix it

Hub not working properly?

Find out what the lights on your Hub mean, and how to check your Hub setup.

How to fix it

Slow or intermittent broadband connection?

Check out our steps for getting your broadband back up to speed.

How to fix it

Having trouble accessing your work VPN from home?

Find out how to connect to your VPN and get back to work.

How to fix it

Need help with parental controls?

See how to set up and manage Broadband Buddy, so you can stay in control of what websites your kids can access.

How to fix it

TV streaming or buffering issues?

This doesn't necessarily mean there's a problem with your broadband. Check out our buffering tips first.

How to fix it

Problems with your phone?

No dial tone? Can't make or receive calls? Find out what steps you can take to fix the issue.

How to fix it


Need more broadband help?

See our top broadband FAQs for help with the most common queries.

Did you find this helpful?