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How to manage your devices

When you start watching NOW on a new device, it’ll automatically be added to your account. You can keep track of the devices you're using in My Account

 

Devices

 

Manage your devices

Just head to the Devices section of My Account (you'll need to be signed in) to see your devices listed, along with the date you last used each one.

 

FAQs

You can have up to devices stored on your account and watch on device at a time (3 if you have NOW Boost).

If you're a BT customer, you can watch on 2 devices at once as long as one is a BT TV Box and you start streaming in the correct order. For more details, see the Streaming and devices section here. If you have Boost, you can watch on 3 devices at a time.

Once you’ve added devices up to your maximum of 6, when you start watching on a new device the one with the oldest Last used date and no downloads on it will automatically be removed to make space for it. Devices with downloads on them will be the last to be removed.

 

When you’ve got 2 or more of the same device in your house, such as 2 PCs or 2 NOW Smart Sticks, you can use the Last used date to help you tell the difference between them.
 

Use the Last used date to help you tell the difference between 2 or more of the same device.


 

Shared your NOW details with someone, but no longer want them to use your account? You'll need to change your password, then force a logout for all devices. Next time that person tries to watch, they'll need to sign in with your new password (which they won't know).

You'll need to sign back in on all your devices next time you watch, too.

Follow the steps here to reset your password, and see the instructions on how to secure your account towards the bottom of the article.

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