How to manage your devices
When you start watching NOW on a new device, it’ll automatically be added to your account. You can keep track of the devices you're using in My Account. Just head to the Devices area to see them all listed, along with the date you last used each one.
Watch on 1 device at a time – or up to 3 if you have NOW Boost or Ultra Boost
If you've got Boost or Ultra Boost, you can stream on 2 or 3 devices at a time. Otherwise, it's just one.
If you're an EE TV customer, you can watch on 2 devices at once as long as one is an EE TV box and you start streaming in the correct order:
- If you're watching on an EE TV box, you'll need to leave the NOW channels to start watching on the app. Then you can go back and watch NOW on your EE TV box, too. You can watch live on your EE TV box, and live or on demand via the NOW app.
- If you're watching on 2 EE TV boxes then you can start them in any order.
- EE TV customers with Boost can watch on 3 devices at a time.
Want to stream on more than one device at a time?
Head to the NOW Membership area of My Account to add Boost or Ultra Boost to your membership and stream on up to 3 devices at a time. Boost and Ultra Boost also give you:
- Full HD or UHD on supported devices - plus, all the Sky Sports channels stream at 50 frames per second
- Immersive surround sound with Dolby Digital 5.1 or Atmos
- Ad-free streaming of on-demand movies, shows and sports.
Getting a 'too many streams' error message?
If you're trying to watch on 2 devices at once, but you don't have Boost or Ultra Boost, you'll see an error message such as, 'You're trying to stream on too many devices at once'. You'll either need to stop watching on the other device or upgrade to Boost or Ultra Boost. Find out more about Boost and Ultra Boost
If this doesn't apply to you, because you're only trying to watch on one device or because you've got Boost or Ultra Boost, check out these possible causes and what you can do to fix the problem:
|
Possible cause |
Explanation |
How can I fix it? |
|---|---|---|
| Someone else is currently streaming using your account | Another member of your household could be watching, or maybe you shared your account with someone else. | Check the Devices area of My Account to see what devices are in use. See the steps in the box below if you need to remove someone's access. |
| You were recently watching on a different device | Our system hasn't yet registered that you've stopped watching on the other device. | When you stop watching on your first device, make sure you exit the show or movie you were watching rather than just pressing pause, turning off the TV or closing the app. This will signal that the stream has ended. If you don't do this, you might need to wait up to 10 minutes before you can start watching on another device. |
| You've recently added Boost or Ultra Boost, but your account isn't reflecting this yet | If you've upgraded to Boost or Ultra Boost, your account could take up to 4 hours to update. (This won't apply if you added Boost or Ultra Boost via your Smart Stick, Box, smart TV, PlayStation or Xbox.) | You can check if your account's updated by heading to My Account. If Boost or Ultra Boost is showing as active there, you're good to go. If not, you can trigger your account to update by signing out and signing back in again. |
| Your browser or computer crashed during playback | Our system thinks you're still watching. | Try waiting 10 minutes before watching again. |
FAQs
You can't manually remove a specific device from your account, but if there’s a device in your list that you don’t recognise, you can secure your account by resetting your password and then selecting Sign out all. Next time anyone tries to watch on that device, they’ll then need to sign back in with your new password.