Help Centre

Help Centre

Help Centre

Account settings

I've forgotten my account username or password
How do I cancel my NOW TV subscription?
How do I switch to NOW TV Broadband?
How to contact NOW TV customer care
How to manage your devices
Why can't I sign in?
How to change or reset your Parental or Payment PIN
How do I use My Account?
How do I change or reset my account password?
Using your Sky iD to sign up for NOW TV
NOW TV complaints procedure and codes of practice
I started signing up, but didn't finish
How to log out of your Xbox Live account on Xbox 360
How do I change or update my personal details?
How do I update my email address?
How do I stop my NOW TV Broadband service?
How do I unsubscribe from NOW TV’s emails?
Do I need a TV licence to watch NOW TV?
How do I make a complaint?
How to set up a NOW TV account
Why can't I add more devices?
I've cancelled NOW TV but I'm still being charged
I cancelled my Pass, but want to subscribe again
Do I need a separate account for each Pass?
Master parental controls: Xbox 360/Xbox One/YouView/PS3
I've forgotten my Parental or Payment PIN

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14 Day Free Trial: Available when you sign up at nowtv.com without a voucher. Thereafter your month pass automatically renews at its standard price (£2.99-£9.99 per month (pm)), unless cancelled. You can cancel anytime. One per person. Not available to previous customers re-joining with the same content pass and/or with any other offers.

Month Passes: Unless cancelled, automatically renew at (Kids £2.99pm; Entertainment £6.99pm; Sky Cinema £9.99pm; Sky Sports £33.99pm).

Other Sky Sports Passes: Day/Week. £6.99/£10.99. Lasts for 24 hours/7 days after you start watching.

Sky Sports General: You can only have one Sky Sports Pass in your account at a time. Sky Sports Day and Week Passes must be activated within 1 year of purchase. Red button and interactive services aren’t available. Live scheduling may be subject to change.

NOW TV Box: NOW TV pass and account set up with debit/credit card required to activate box. Connects to TV via HDMI (cable supplied). BBC iPlayer, The ITV Hub, All 4, Demand 5 apps offer a selection of content available on BBC/ITV/Channel 4 and Channel 5 websites. Some apps (such as Spotify and Sky Store) cost extra.

Other devices: Smartphones: Requires iOS 8 and Android 4, or later. For other device compatibility see here.

NOW TV Combo: NOW TV Network and Fibre Areas only. 9.99pm-£51.99pm for 12 months, then £14.99pm-£59.99pm. Line Rental (£17.40pm) and Calls package (from £0pm) required throughout. Content, calls and broadband renew each month, from date broadband goes live, until cancelled. You can cancel anytime.

Download speeds: Brilliant Broadband up to 17Mb; Fab Fibre up to 38Mb and Super Fibre up to 77Mb.

Calls: Find our call rates in the NOW TV Calls Tariff Guide. Read our Codes of Practice and Premium Rate/NTS Services. For all packages, inclusive UK landline calls last up to an hour, then charged at 11.5ppm at any time of day, or hang up and redial as often as you like. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which NOW TV's Access Charge (11.5ppm) and the owning operator's Service Charge applies or you can hang up and redial as often as you like.Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 11.5p per minute at any time of day, or hang up and redial as often as you like. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Calls to NOW TV for non NOWTV calls customers cost 7p per minute plus your provider’s access charge. All packages subject to Acceptable Use Policy - see here.

NOW TV Evenings and Weekend: Inclusive calls Mon – Fri: 7pm to 7am; and all day Sat & Sun.

NOW TV Anytime Calls: A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 16.9p connection fee applies to all international calls.

No contract plan: activation fee £40 (Broadband); £50 (Fibre).

Saver Plan: activation fee £5. 12 month minimum term applies for broadband, calls and line rental.

NOW TV Smart Box: Included. Connects to TV via HDMI (supplied). Wi-Fi/Ethernet connection required. Digital terrestrial aerial required to watch free to air channels live. Duration of pause and rewind live TV available depends on location and selected channels.

General: 18+. UK Only. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Register up to four compatible devices, and watch on two at the same time. Chromecast counts as two devices. Some content is unavailable on live channels and/or catch up, see here. Shows are available on catch up for at least 7 days from date first shown. Some content unavailable on some devices, see here. Roku LT, XS or 3 and UK account required to watch on Roku. Ongoing monthly prices and channels subject to change. Terms of Use. NOW TV accepts Visa and MasterCard. Last updated: July 2016.