I've forgotten my Payment PIN

Your Payment PIN helps you control who can make purchases using the payment details stored on your account.

It can only be managed by you, so our advisors won't be able to set or reset it for you – you'll need to do this yourself online.

Reset your Payment PIN

If you've set up a Payment PIN but can't remember it, here's how to reset it in My Account:

Step 1:

Go to the Settings area of My Account (you might need to sign in) and select Change Payment PIN.

 

 

Step 2:

Select Forgotten PIN?
 

Step 3:

Select Send one-time code 

Step 4:

Check your inbox for an email from us with a passcode (if you can't see it, it might have gone to your Junk or Spam folder), then head back to My Account and enter your passcode.

Step 5:

Enter and confirm your new Payment PIN and select Save PIN.