I've forgotten my viewing or Payment PIN

Your viewing PIN helps you control what younger viewers can watch, while your Payment PIN helps you control who can make purchases using the payment details stored on your account.

Your PINs can only be managed by you, so our advisors won't be able to set or reset them for you – you'll need to do this yourself online.

I've forgotten my viewing PIN

Don't know your viewing PIN? You can create a new one in My Account. Here's how:

Step 1:

Go to the Settings & PINs area of My Account (you might need to sign in)

Step 2:

In the viewing PIN section, select Change 

In the viewing PIN section, select Change

Step 3:

Select Forgotten your PIN?

Select 'Forgotten your PIN?'

Step 4:

Select Send one-time passcode 

Select 'Send one-time passcode'

Step 5:

Check your inbox for an email from us with a passcode (if you can't see it, it might have gone to your Junk or Spam folder), then head back to My Account and enter your passcode.

Step 6:

Enter your new viewing PIN and select Save.

Select 'Save PIN'

 

I've forgotten my Payment PIN

If you've set up a Payment PIN but can't remember it, here's how to reset it in My Account:

Step 1:

Go to the Settings & PINs area of My Account (you might need to sign in)

Step 2:

In the TV payment settings section, select Change

Select 'Change'

 

 

Step 3:

Select Forgotten your PIN?
 

Select Forgotten your PIN?

Step 4:

Select Send one-time passcode 

Select 'Send one-time passcode'

Step 5:

Check your inbox for an email from us with a passcode (if you can't see it, it might have gone to your Junk or Spam folder), then head back to My Account and enter your passcode.

Step 6:

Enter and confirm your new Payment PIN and select Save.

Enter and confirm new Payment PIN, then Save PIN

 

Are you an EE TV customer?

These settings are separate from your EE TV PIN, which you can change through your EE TV box. Head to the EE website to find out how to change your EE TV PIN.

If you’re only watching on your EE TV box, you don’t need a NOW PIN – just use your EE TV PIN. If you want to watch on other devices, use your NOW viewing PIN settings to control what younger viewers can watch on NOW. 

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