How to change or reset your Parental or Payment PIN

There are 2 types of PIN on your account: a Parental PIN that helps you control what younger viewers can watch, and a Payment PIN that helps you control who can make purchases using the payment method saved on your account.

These security settings can only be controlled by you, so our advisors won't be able to reset them for you. You'll need to do this yourself by signing in to the Settings & PINs area of My Account.

 

Parental PIN

When you join NOW, you'll be assigned a Parental PIN. You'll need to enter it to watch most live Sky Cinema channels, and some live Entertainment channels, at certain times. Find out more about Parental PIN

Sign in to My Account and then select Manage account and Settings & PINs to see the settings for your Parental PIN. 

Select 'Setting & PINs' from the My Account menu

From here you can:

  • Set up a new PIN if you've forgotten yours. See I've forgotten my PIN
  • Change your parental control settings. In the Age restrictions section, you can set the age ratings for which your Parental PIN will be required. Note that any age rating you set won't apply to live Sky Cinema or Entertainment channels where a PIN is mandatory.
  • Change your Parental PIN. To do this:
Step 1:

In the Parental PIN section, select Change

Select 'Change'

Step 2:

Enter your current PIN, then enter your new Parental PIN.

Re-enter your new Parental PIN, and then select Save PIN. 

Save your new Parental PIN

 

The YouView box and Xbox One and Series X/S and have master parental controls which will override your NOW Parental PIN.

If you find you can't watch certain movies or shows, you might need to change the parental controls on your Xbox or YouView box to restore access. Here's how:

Xbox One & Xbox Series X/S

Find out how to change the parental controls on your Xbox

You also have the option to change your family filter settings. This will block any images or content that's rated above your preferred settings.

YouView

Find out how to change the parental controls on your YouView box.

PS4 & PS5

The parental controls for PS4 and PS5 don't affect your NOW viewing. If you have parental controls set on your PlayStation, you'll still need to set your parental controls on your NOW account to your desired level.

 

Payment PIN

Your Payment PIN is automatically turned off when you sign up.

Select My Account and then Settings & PINs to see the settings for your Payment PIN.

From here you can:

  • Turn your Payment PIN on or off. You’ll be asked for your Payment PIN first if you want to turn it off.
  • Change your Payment PIN. To do this:
Step 1:

In the Payment PIN section, select Change your PIN

Select 'Change your PIN'

Step 2:

Enter your new Payment PIN, confirm it, and then select Save PIN.

 

Are you a BT customer?

These settings are separate from your BT PINs, which you can change through your BT TV box. Head to the BT website to find out how to change BT PINs.

If you’re only watching on your BT TV box, you don’t need a NOW Parental PIN – just use your BT PIN. If you want to watch on other devices, set up a Parental PIN to control what younger viewers can watch on NOW. 

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