How do I change or update my personal details?

You can update most of your info in the Personal details section of My Account.

Just head to the Personal details section of My Account if you want to update your email address or mobile number, or change your password.

Can I change my name or username?

If your name or title has changed, get in touch by Live Chat and we'll update it for you.

You can’t change your NOW username after you've set up your account.

You can update your card details (including your billing address) at any time by heading to My Account and Payment details.

As BT hold your account details, you’ll need to get in touch with them if you want to change your title or the name on your account.

Want to amend your direct debit details? You can do this in My BT, or by giving BT a call.

As TalkTalk hold your account details, you’ll need to get in touch with them if you want to change your title or the name on your account.

If you want to update your NOW email address, you can do that in My Account (but note that this will not update in your TalkTalk account).