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Viewing my payments

Want to check a NOW payment appearing on your bank statement, or see what payments are due? Just head to the Bills & payments section in My Account:

Bills & payments

 

Need to check a payment?

See your payment history and upcoming payments in My Account.

 

 

Here you'll see recent payments from the current month, and upcoming payments for your NOW Membership. If you get your broadband and calls from NOW, you'll see broadband payments and call charges here too.

Upcoming & recent payments

You can also view your previous payments, covering the last 12 months.

Handy tip Select a membership in recent or upcoming payments to see more info.

 

Paying for your membership through BT?

You can see a full breakdown of your bill in My BT.

 

FAQs

Get your broadband from NOW too? You can find payments related to NOW Broadband under both recent and upcoming payments, and in your previous payments. You'll be able to see:

Monthly recurring charges 

All your regular charges for the month ahead, including your broadband plan, calls package, line rental and any phone extras. 

Your monthly recurring charges cover the month ahead immediately following the payment date.

Pro-rata charges

One-off charges due to changes made to your services during the previous month.

This could include changes to your monthly broadband plan or calls package.

Calls usage

This covers charges for any calls made outside of your calls package. Select View call details for a full breakdown.

Credit & refunds

Any payments back to you that are due, including refunds and offers. The subtotal in this section will be automatically deducted from the total payment for the period.

Got the NOW TV Combo?

If you signed up for the NOW TV Combo – broadband, calls and TV in the same package – all your payments will be shown together in Broadband, calls & TV.

You can view your membership and cancel at any time in NOW Membership. Just select Cancel next to the membership you want to stop.

With NOW, you can mix ‘n’ match your membership, and add or cancel whenever you like.

Can’t see the membership you’re paying for in Bills & payments or NOW Membership?

This could be because you have more than one NOW account. You can use our Account Finder to check for NOW accounts you might've forgotten about.

Go to Account Finder

Just enter your name and the last 4 digits of the payment card you think you signed up with, and we'll check for any matching accounts.

Unless cancelled, your first membership payment will be taken 7 days after you signed up for the free trial.

You can check the date your first payment is due in NOW Membership.

We’ll normally take your first membership payment on the day you sign up, or at the end of your free trial, and then on the same day in each month that follows.

However if you sign up for more than one membership at the same time, we might sometimes choose to take your next payments for each membership on different days. This helps the banks to process your payments correctly. 

Don’t worry – when we spread out your monthly payments in this way, we always make sure that your payment date comes after the day of the month of your first payment. So you’ll get more days for the price of your monthly membership, not fewer.

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