How can we help?

Viewing my payments

Want to check a NOW TV payment appearing on your bank statement, or see what payments are due in the next 30 days? Just head to the Bills & Payments section in My Account:

Payment details


Need to check a payment?

See your payment history and upcoming payments in My Account.



Here you'll see recent payments from the current month, and upcoming payments due in the next 30 days for all your NOW TV Passes. If you get your broadband and calls from NOW TV, you'll see broadband payments and call charges here too.

My payments

You can also view your previous payments, covering the last 12 months.

Handy tip Select a TV Pass in recent or upcoming payments to see more info.



Get your broadband and calls from NOW TV too? You can find payments related to your broadband & calls under both recent and upcoming payments, and in your previous payments. You'll be able to see:

Monthly recurring charges 

All your regular charges for the month ahead, including your broadband plan, calls package, line rental and any phone extras. 

Your monthly recurring charges cover the month ahead immediately following the payment date.

Pro-rata charges

One-off charges due to changes made to your services during the previous month.

This could include changes to your monthly broadband plan or calls package.

Calls usage

This covers charges for any calls made outside of your calls package. Select View call details for a full breakdown.

Credit & refunds

Any payments back to you that are due, including refunds and offers. The subtotal in this section will be automatically deducted from the total payment for the period.

Got the NOW TV Combo?

If you signed up for the NOW TV Combo – broadband, calls and TV in the same package – all your payments will be shown together in Broadband, calls & TV.

You can view your Passes and cancel them at any time in Passes & vouchers. Just select Cancel next to the Pass you want to stop.

With NOW TV, you can mix ‘n’ match your Passes, and add or cancel them whenever you like.

Can’t see the Pass you’re paying for in Bills & payments or Passes & vouchers?

This could be because you have more than one NOW TV account. Find out how to check if you have another account here.

Unless cancelled, the first payment for your Month Pass will be taken 7 days after you signed up for the free trial.

You can check the date your first payment is due in Passes & vouchers.

Did you find this helpful?