Viewing my payments
Want to check a NOW TV payment appearing on your bank statement, or see what payments are due? Just head to the Bills & payments section in My Account:
Need to check a payment?
See your payment history and upcoming payments in My Account.
Here you'll see recent payments from the current month, and upcoming payments for all your NOW TV Passes. If you get your broadband and calls from NOW TV, you'll see broadband payments and call charges here too.
You can also view your previous payments, covering the last 12 months.
Handy tip Select a TV Pass in recent or upcoming payments to see more info.
Paying for your Passes through BT?
You can see a full breakdown of your bill in My BT.
Get your broadband and calls from NOW TV too? You can find payments related to your broadband & calls under both recent and upcoming payments, and in your previous payments. You'll be able to see:
Monthly recurring charges
All your regular charges for the month ahead, including your broadband plan, calls package, line rental and any phone extras.
Your monthly recurring charges cover the month ahead immediately following the payment date.
One-off charges due to changes made to your services during the previous month.
This could include changes to your monthly broadband plan or calls package.
This covers charges for any calls made outside of your calls package. Select View call details for a full breakdown.
Credit & refunds
Any payments back to you that are due, including refunds and offers. The subtotal in this section will be automatically deducted from the total payment for the period.
Got the NOW TV Combo?
If you signed up for the NOW TV Combo – broadband, calls and TV in the same package – all your payments will be shown together in Broadband, calls & TV.
You can view your Passes and cancel them at any time in Passes & vouchers. Just select Cancel next to the Pass you want to stop.
With NOW TV, you can mix ‘n’ match your Passes, and add or cancel them whenever you like.
This could be because you have more than one NOW TV account. You can use our Account Finder to check for NOW TV accounts you might've forgotten about.
Just enter your name and the last 4 digits of the payment card you think you signed up with, and we'll check for any matching accounts.
Unless cancelled, the first payment for your Pass will be taken 7 days after you signed up for the free trial.
You can check the date your first payment is due in Passes & vouchers.
We’ll normally take your first payment for your Pass on the day you sign up, or at the end of your free trial, and then on the same day in each month that follows.
However if you sign up for multiple Passes at the same time, we might sometimes choose to take your next payments for each Pass on different days. This helps the banks to process your payments correctly.
Don’t worry – when we spread out your monthly payments in this way, we always make sure that your payment date comes after the day of the month of your first payment. So you’ll get more days for the price of your month Pass, not fewer.