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Help Centre

Viewing my payments

Viewing my payments

To see your payment history and upcoming payments, head to My Account, and then My payments (you might need to sign in with your email address and password).

My payments

Here you'll see recent payments from the current month, and upcoming payments due in the next 30 days for all your NOW TV Passes. If you get your broadband and calls from NOW TV, you'll see broadband payments and call charges here too.

You can also view previous payments, covering the last 12 months.

Handy tip Select a TV Pass in recent or upcoming payments to see more info.

Get your broadband and calls from NOW TV?

Are you a NOW TV Broadband or NOW TV Combo customer? You can find payments related to your broadband & calls under both recent and upcoming payments, and in your previous payments. You'll be able to see:

Monthly recurring charges 

All your regular charges for the month ahead, including your broadband plan, calls package, line rental and any phone extras. 

Your monthly recurring charges cover the month ahead immediately following the payment date.

Pro-rata charges

One-off charges due to changes made to your services during the previous month.

This could include changes to your monthly broadband plan or calls package.

Calls usage

This covers charges for any calls made outside of your calls package. Select View call details for a full breakdown.

Credit & refunds

Any payments back to you due, including refunds and offers. The subtotal in this section will be automatically deducted from the total payment for the period.

Got the NOW TV Combo?

If you signed up for the NOW TV Combo – broadband, calls and TV in the same package – all your payments will be shown together in Broadband, calls & TV.

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