How can we help?

Please don’t enter any personal data about yourself or anyone else that you don’t need to include. Any information you enter here will be recorded.
Help Centre
Technical issues

Technical issues

How to fix issues with slow loading or buffering on NOW TV
How to set up your NOW TV Smart Stick
'Something went wrong' error on NOW TV Player
How to fix NOW TV Box or Smart Stick problems
Why has my device been blocked?
How to pair your smart remote
Problems using VoiceOver on Apple TV
What's the highest streaming quality for my device?
How to adjust your audio settings
How to fix streaming problems on Apple TV

Sign in

Sign in

Signing in will help us to help you more efficiently

NOW TV Community

NOW TV Community

1000+ answers to common issues from other NOW TV customers. Available 24-7.

      Feedback