Help Centre

Help Centre

Help Centre

Technical issues

Error code 014 - Can't connect NOW TV Box to Wi-Fi
I can’t activate my Sky Sports Pass
How to fix NOW TV Box problems
How to reset your NOW TV Box
Error codes and messages on NOW TV Box
f20002 error on NOW TV Player
f20000 error on NOW TV Player
What's the highest streaming quality for my device?
'Something went wrong' error message on NOW TV Player
How to fix problems with your Roku player
Connecting to your PC or Mac with cables
What is Microsoft Silverlight?
How to log out of your Xbox Live account on Xbox 360
How to improve poor picture quality on your Windows PC
How to fix sound lag issues on Xbox 360
How to fix black screen on Windows PC
T6002 error: There's a problem accessing Microsoft Silverlight services
How to fix issues with slow loading or buffering on NOW TV
How to ensure your Windows 8 or 10 device isn't counted twice
T6038 Microsoft Silverlight error
Error code T6030 - audio / visual outputs problem
How to fix Silverlight problems on your PC or Mac
Troubleshooting for landline phone problems
Simultaneous streams limit reached
How to fix 'Error Getting Video Information / Obtaining Licence' message on NOW TV
App not working on NOW TV Box
Problems using the NOW TV app on iOS 10.3?
I can't sign in to the NOW TV app on Xbox One
Xbox error code 800700E8
NOW TV error code 6003
How to fix T3nnn accessing content error
How to fix streaming problems on Apple TV
How to fix black playback screen on your Mac
Xbox One Kinect voice command not working
Error code 011 - Can't connect to Wi-Fi on NOW TV Box
How to fix NOW TV app crashing issue on PS3
YouView error codes and how to fix them
How to enable Silverlight on Safari on your Mac
How to find your MAC address on EE TV
How to fix NOW TV app issues on EE TV
No sound on EE TV
How do I connect my NOW TV Box if my TV has no HDMI port?
How to fix Xbox 360 display problems
Troubleshooting tips for Apple iOS error messages
Error code 0309 in Sky Store
T6008 error: Enable protected content playback
T6027 Silverlight terms and conditions error
How to improve slow broadband speed
NOW TV app not appearing on EE TV
'Oops something went wrong' error message on Xbox
Error codes and messages on Roku player
Purple screen with no picture on NOW TV Box
NOW TV poor streaming quality on Mac
How to fix error 'Oops, shouldn't be here' on Chromecast
How to correct the wrong time shown on LG TV
How to resolve duplicated fast-moving objects on LG TV
Error message 10020 on your PlayStation or Xbox
Problems with the NOW TV app on your LG TV
My web browser isn't working
Broadband speed fluctuation in first ten days

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More of the year's biggest blockbusters: Comparison against online movie subscription services using top 100 from UK box office films from past 12 months. See list here

14 Day Free Trial: Available when you sign up at nowtv.com without a voucher. Thereafter your month pass automatically renews at its standard price (£2.99-£9.99 per month (pm)), unless cancelled. You can cancel anytime. One per person. Not available to previous customers re-joining with the same content pass and/or with any other offers.

Month Passes: Unless cancelled, automatically renew at (Kids £2.99pm; Entertainment £6.99pm; Sky Cinema £9.99pm; Sky Sports £33.99pm).

Other Sky Sports Passes: Day/Week. £6.99/£10.99. Lasts for 24 hours/7 days after you start watching.

Sky Sports General: You can only have one Sky Sports Pass in your account at a time. Sky Sports Day and Week Passes must be activated within 1 year of purchase. Red button and interactive services aren’t available. Live scheduling may be subject to change.

NOW TV Box: NOW TV pass and account set up with debit/credit card required to activate box. Connects to TV via HDMI (cable supplied). BBC iPlayer, The ITV Hub, All 4, Demand 5 apps offer a selection of content available on BBC/ITV/Channel 4 and Channel 5 websites. Some apps (such as Spotify and Sky Store) cost extra.

Other devices: Smartphones: Requires iOS 8 and Android 4, or later. For other device compatibility see here.

NOW TV Combo: NOW TV Network and Fibre Areas only. 9.99pm-£51.99pm for 12 months, then £14.99pm-£59.99pm. Line Rental (£17.40pm) and Calls package (from £0pm) required throughout. Content, calls and broadband renew each month, from date broadband goes live, until cancelled. You can cancel anytime.

Download speeds: Brilliant Broadband up to 17Mb; Fab Fibre up to 38Mb and Super Fibre up to 77Mb.

Calls: Find our call rates in the NOW TV Calls Tariff Guide. Read our Codes of Practice and Premium Rate/NTS Services. For all packages, inclusive UK landline calls last up to an hour, then charged at 11.5ppm at any time of day, or hang up and redial as often as you like. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which NOW TV's Access Charge (11.5ppm) and the owning operator's Service Charge applies or you can hang up and redial as often as you like.Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 11.5p per minute at any time of day, or hang up and redial as often as you like. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Calls to NOW TV for non NOWTV calls customers cost 7p per minute plus your provider’s access charge. All packages subject to Acceptable Use Policy - see here.

NOW TV Evenings and Weekend: Inclusive calls Mon – Fri: 7pm to 7am; and all day Sat & Sun.

NOW TV Anytime Calls: A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 16.9p connection fee applies to all international calls.

No contract plan: activation fee £40 (Broadband); £50 (Fibre).

Saver Plan: activation fee £5. 12 month minimum term applies for broadband, calls and line rental.

NOW TV Smart Box: Included. Connects to TV via HDMI (supplied). Wi-Fi/Ethernet connection required. Digital terrestrial aerial required to watch free to air channels live. Duration of pause and rewind live TV available depends on location and selected channels.

General: 18+. UK Only. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Register up to four compatible devices, and watch on two at the same time. Chromecast counts as two devices. Some content is unavailable on live channels and/or catch up, see here. Shows are available on catch up for at least 7 days from date first shown. Some content unavailable on some devices, see here. Roku LT, XS or 3 and UK account required to watch on Roku. Ongoing monthly prices and channels subject to change. Terms of Use. NOW TV accepts Visa and MasterCard. Last updated: July 2016.