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Help Centre

Help Centre

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What devices can I use to watch NOW TV?
What is NOW TV?
What is a NOW TV Box?
Sky Sports Day, Week or Month Pass
How do I buy a NOW TV Box?
NOW TV Entertainment Month Pass
NOW TV Kids Month Pass
Sky Cinema Month Pass
What is the NOW TV Combo?
How do I use My Account?
Why can't I find the show I'm looking for?
14 day free trial for Cinema, Entertainment and Kids Pass
Get NOW TV Sky Sports, Sky Cinema, Entertainment or Kids Passes on Apple TV
NOW TV complaints procedure and codes of practice
Can I watch NOW TV with subtitles?
NOW TV Box tech spec and features
Can I buy multiple passes as a bundle / package?
How do I get a Pass?
Can I watch Sky Sports Box Office events on NOW TV?
Getting started with Sky Sports Passes and vouchers
How do I watch Game of Thrones on NOW TV?
How can I contact NOW TV’s Accessibility team?
How can NOW TV help with accessibility issues?
Can I watch NOW TV outside the UK?
What apps are available on my NOW TV Box?
Support for customers with accessibility requirements
Do I need a TV licence to watch NOW TV?
What features are available on NOW TV?
Do I need an active Pass to use my NOW TV Box?
How to buy a NOW TV gift card
How to get a NOW TV Pass using your LG TV
What is a NOW TV Box - VIDEO
Sky Sports News HQ app on NOW TV Box
My TV and Watchlists

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More of the year's biggest blockbusters: Comparison against online movie subscription services using top 100 from UK box office films from past 12 months. See list here

14 Day Free Trial: Available when you sign up at nowtv.com without a voucher. Thereafter your month pass automatically renews at its standard price (£2.99-£9.99 per month (pm)), unless cancelled. You can cancel anytime. One per person. Not available to previous customers re-joining with the same content pass and/or with any other offers.

Month Passes: Unless cancelled, automatically renew at (Kids £2.99pm; Entertainment £6.99pm; Sky Cinema £9.99pm; Sky Sports £33.99pm).

Other Sky Sports Passes: Day/Week. £6.99/£10.99. Lasts for 24 hours/7 days after you start watching.

Sky Sports General: You can only have one Sky Sports Pass in your account at a time. Sky Sports Day and Week Passes must be activated within 1 year of purchase. Red button and interactive services aren’t available. Live scheduling may be subject to change.

NOW TV Box: NOW TV pass and account set up with debit/credit card required to activate box. Connects to TV via HDMI (cable supplied). BBC iPlayer, The ITV Hub, All 4, Demand 5 apps offer a selection of content available on BBC/ITV/Channel 4 and Channel 5 websites. Some apps (such as Spotify and Sky Store) cost extra.

Other devices: Smartphones: Requires iOS 8 and Android 4, or later. For other device compatibility see here.

NOW TV Combo: NOW TV Network and Fibre Areas only. 9.99pm-£51.99pm for 12 months, then £14.99pm-£59.99pm. Line Rental (£17.40pm) and Calls package (from £0pm) required throughout. Content, calls and broadband renew each month, from date broadband goes live, until cancelled. You can cancel anytime.

Download speeds: Brilliant Broadband up to 17Mb; Fab Fibre up to 38Mb and Super Fibre up to 77Mb.

Calls: Find our call rates in the NOW TV Calls Tariff Guide. Read our Codes of Practice and Premium Rate/NTS Services. For all packages, inclusive UK landline calls last up to an hour, then charged at 11.5ppm at any time of day, or hang up and redial as often as you like. Inclusive calls to 0845 and 0870 numbers last up to an hour, after which NOW TV's Access Charge (11.5ppm) and the owning operator's Service Charge applies or you can hang up and redial as often as you like.Inclusive calls to UK Mobile (07) numbers last up to an hour, then are charged at 11.5p per minute at any time of day, or hang up and redial as often as you like. 070 Personal Numbering and 076 Paging charge-bands do not constitute UK Mobile. Calls to NOW TV for non NOWTV calls customers cost 7p per minute plus your provider’s access charge. All packages subject to Acceptable Use Policy - see here.

NOW TV Evenings and Weekend: Inclusive calls Mon – Fri: 7pm to 7am; and all day Sat & Sun.

NOW TV Anytime Calls: A flat charge of 2p per minute applies to geographic landline calls to Austria, Australia, Belgium, Canada, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Irish Republic, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland and USA (also includes calls to mobiles in Canada and USA) irrespective of the length of the call. A 16.9p connection fee applies to all international calls.

No contract plan: activation fee £40 (Broadband); £50 (Fibre).

Saver Plan: activation fee £5. 12 month minimum term applies for broadband, calls and line rental.

NOW TV Smart Box: Included. Connects to TV via HDMI (supplied). Wi-Fi/Ethernet connection required. Digital terrestrial aerial required to watch free to air channels live. Duration of pause and rewind live TV available depends on location and selected channels.

General: 18+. UK Only. Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Register up to four compatible devices, and watch on two at the same time. Chromecast counts as two devices. Some content is unavailable on live channels and/or catch up, see here. Shows are available on catch up for at least 7 days from date first shown. Some content unavailable on some devices, see here. Roku LT, XS or 3 and UK account required to watch on Roku. Ongoing monthly prices and channels subject to change. Terms of Use. NOW TV accepts Visa and MasterCard. Last updated: July 2016.