Help Centre

I've forgotten my account username or password

Did you know...?

You can use your registered email address to sign in to your NOW TV account, instead of your username.

Your registered email address is the one you used to sign up for NOW TV. We’ll also send any account updates and info on the latest movies, shows and sports to this address.

If you’ve forgotten what email address you used to sign up for NOW TV, get in touch by Live Chat and we’ll find out for you.

 

Step 1:

Go to My Account at the top of your screen and select Sign in.

Step 2:

Select forgotten username.

Step 3:

Enter your email address (the one you used to create your NOW TV account) and select Send email.

Forgotten username

Step 4:

We'll email you your username. Select Sign in to go back and enter your login details.

 

Step 1:

Go to My Account at the top of your screen and select Sign in.

Step 2:

Select forgotten password.
 

Step 3:

Enter your NOW TV username and select Continue.
 

Forgotten password

 

Step 4:

Click Send email.

We'll send you a link to reset your password. Click on the link in the email and follow the onscreen instructions to change your password.

The link will be live for 3 hours and you'll only be able to use it once.

 

Signing in to your account

Next time you sign in to NOW TV, you'll need to use your new password.

To save you having to sign out of all your devices manually, you can force a logout from any devices you're signed in to. Simply head here, select NOW TV and click Remove.

Now just sign back in on each device with your new password.

 

Still can't log in?

If you're still unable to retrieve your details and log in, please contact us by selecting the Get in touch button on this page.

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