Help Centre

I've forgotten my password


Forgotten your password?  No problem – just follow the steps below to get a new one.

How to reset your password

Step 1:

Go to My Account at the top of your screen and select Sign in.

Step 2:

Select forgotten password.

Step 3:

Enter your NOW TV email address or username and select Continue.

Forgotten password


Step 4:

Click Send email.

We'll send you a link to reset your password. Click on the link in the email and follow the onscreen instructions to change your password.

The link will be live for 3 hours and you'll only be able to use it once.


Signing in to your account

Next time you sign in to NOW TV, you'll need to use your new password.

To save you having to sign out of all your devices manually, you can force a logout from any devices you're signed in to. Simply head here, select NOW TV and click Remove.

Now just sign back in on each device with your new password.


Still can't log in?

If you're still unable to retrieve your details and log in, please contact us by selecting the Get in touch button on this page.

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