I've forgotten my account username or password

Did you know...?

You can use your registered email address to sign in to your NOW TV account, instead of your username.

Your registered email address is the one you used to sign up for NOW TV. We’ll also send any account updates and info on the latest movies, shows and sports to this address.

If you’ve forgotten what email address you used to sign up for NOW TV, get in touch by Live Chat and we’ll find out for you.

Step 1:

Go to My Account at the top of your screen and select Sign in.

Step 2:

Select forgotten username.

Step 3:

Enter your email address (the one you used to create your NOW TV account) and select Send email.

Forgotten username

Step 4:

We'll email you your username. Select Sign in to go back and enter your login details.


Step 1:

Go to My Account at the top of your screen and select Sign in.

Step 2:

Select forgotten password.

Step 3:

Enter your NOW TV username and select Continue.

Forgotten password


Step 4:

Click Send email.

We'll send you a link to reset your password. Click on the link in the email and follow the onscreen instructions to change your password.

The link will be live for 3 hours and you'll only be able to use it once.


Using a NOW TV Box?

After changing your password, find the reset hole at the back of your NOW TV Box. Make sure the box is plugged in, and push a pin into the hole for about 30 seconds.

Then simply log in with your new password.

Reset button


I still can't log in

If you're still unable to retrieve your details and log in, please Contact Us below.

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