T6002 error: There's a problem accessing Microsoft Silverlight services

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Select your operating system below for troubleshooting steps:

  1. Go to Finder.
  2. At the top of the page select Go.
  3. Scroll down to Computer.
  4. Select either Macintosh SSD or HD.
  5. Select Library.
  6. Choose Application Support, then select Microsoft.
  7. Select the PlayReady folder.
  8. Delete mspr.hds
  9. Finally, close and reopen your browser and try to play NOW TV again.
If the PlayReady folder is missing, you either do not have administrative privileges or your Silverlight installation has become corrupt. This means you'll no longer be able to watch with Silverlight, but don't worry – you can watch with the NOW TV Player instead.
 
  1. Close all open browsers - including this window. (You might want to copy or note down these steps first.)
  2. Press and hold the Windows key and press R at the same time.
  3. Type %programdata% then select OK.
  4. Open the Microsoft folder.
  5. Open the PlayReady and/or PlayReadySilverlight folder.
  6. Right click on mspr.hds and select Delete.
  7. Finally, close and reopen your browser and try to play NOW TV again.

If the PlayReady and/or PlayReadySilverlight folder is missing, you either do not have administrative privileges or your Silverlight installation has become corrupt. You can normally clear this by downloading the Silverlight Fix it Tool and then reinstalling Silverlight.

  1. Close all open browsers - including this window. (You might want to copy or note down these steps first.)
  2. Bring up the Charms Bar by swiping from the right or moving your mouse to the bottom right corner of the screen.
  3. Select Search.
  4. In the Search bar, enter %programdata%.
  5. Select Enter on the keyboard to view the ProgramData folder.
  6. Select the Microsoft folder. Open the PlayReady and/or PlayReadySilverlight folder.
  7. Right click on mspr.hds and click Delete.
  8. Finally, close and reopen your browser and try to play NOW TV again.
If the PlayReady and/or PlayReadySilverlight folder is missing, you either do not have administrative privileges or your Silverlight installation has become corrupt. You can normally clear this by downloading the Silverlight Fix it Tool and then reinstalling Silverlight.
  1. Close all open browsers - including this window. (You might want to copy or note down these steps first.)
  2. Select the Cortana Search bar in the bottom left of the screen.
  3. In the Search bar, enter %programdata%.
  4. Select Enter on the keyboard to view the ProgramData folder.
  5. Select the Microsoft folder.
  6. Open the PlayReady and/or PlayReadySilverlight folder.
  7. Right click on mspr.hds and click Delete.
  8. Finally, close and reopen your browser and try to play NOW TV again.
If the PlayReady and/or PlayReadySilverlight folder is missing, you either do not have administrative privileges or your Silverlight installation has become corrupt. You can normally clear this by downloading the Silverlight Fix it Tool and then reinstalling Silverlight.


If the above steps didn’t fix it

It could be an issue with updating essential components from Microsoft, or a general connectivity issue with their server.

You can fix this by checking that your antivirus, firewall and internet security products are up to date and running correctly. If you're using Windows, you can then try uninstalling and reinstalling Silverlight. (You won't be able to do this if you've got Firefox v52, as Silverlight isn't supported. You'll need to watch with the NOW TV Player instead, or switch to IE).

 

Got Avast antivirus software?

If you have Avast antivirus software installed, try the steps below.

  1. Open Avast and go to Settings.
  2. Under General, select Exclusions.
  3. Select the URL tab.
  4. Enter *.nowtv.com/* (including the stars) and select OK.

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