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How to fix Silverlight problems on your PC

How to fix Silverlight problems on your PC

Your Microsoft Silverlight installation may have become corrupt, or another software or service running on your PC could be stopping it from operating smoothly.

First, check that your antivirus, firewall and internet security products are up to date and running correctly, and see if these suggestions help.

Step 1:

If you have Avast antivirus software installed, you might also need to carry out these steps.

Open Avast and go to Settings.

Step 2:

Under General, select Exclusions.

Step 3:

Select the URL tab.

Step 4:

Enter *.nowtv.com/* (including the stars) and select OK.

Using IE 11?

Try this fix to get Silverlight working again:

  1. Uninstall Silverlight.
  2. Reboot your PC.
  3. Install Silverlight.
  4. Open the Silverlight application
  5. Rename the Silverlight PlayReady folder. You can find steps to do this in the last fix here.
  6. Select Playback.
  7. Tick the box next to Enable download and updates to components required for protected content playback.

Using Firefox, Chrome or Edge?

Silverlight is not supported for these browsers, so if you're using one of these you'll need to watch with the NOW TV Player instead.

Other ways to watch

Still having problems?

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