How can we help?

How to contact NOW TV customer care

Reduced customer support

Unfortunately, we’ve had to close some of our contact centres because of COVID-19, so our customer support is very limited right now. You may also find our contact hours vary over the coming days and weeks. We’ll let you know as soon as we have an update. In the meantime, please explore the articles listed below or search the site to see if you can resolve your query online. We’re very sorry for the inconvenience.


The quickest way to find the help you need is to use our online articles. We've found that 90% of members don't need to get in touch after reading one of our articles.

Step 1: 

Check out our Top articles below, or search the site and choose the most relevant one for you.

Step 2: 

If you can't find what you need in the article, select the Get in touch button on that article page to contact us by Live Chat.


Are you a BT customer?

If you pay for your Passes through BT, you'll need to contact them with any account queries or complaints.

How to contact BT

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