How to contact NOW TV customer care
Reduced customer support
We’re experiencing longer than usual wait times for customer support at the moment due the ongoing challenge of keeping our staff safe during COVID-19. In the meantime, please explore the articles listed below or search the site to see if you can resolve your query online. We’re very sorry for the inconvenience.
The quickest way to find the help you need is to use our online articles. We've found that 90% of members don't need to get in touch after reading one of our articles.
Check out our Top articles below, or search the site and choose the most relevant one for you.
If you can't find what you need in the article, select the Get in touch button on that article page to contact us by Live Chat.
- How do I cancel my Passes?
- Viewing my payments
- I've cancelled NOW TV but I'm still being charged
- About NOW TV Passes & prices
- When will my NOW Broadband line go live?
- How to fix issues with slow loading and buffering
- How do I apply or enter a voucher code?
- I've forgotten my password
- How do I find an account?
- How do I cancel my NOW Broadband service?
- What devices can I use to watch NOW TV?
- How to manage your devices
- How do I change or update my personal details?
Are you a BT customer?
If you pay for your Passes through BT, you'll need to contact them with any account queries or complaints.