‘Something went wrong’ error on NOW Player

Watching on Windows or on your Mac and getting a Something went wrong error? Here are a couple of simple fixes that can get things working again.

Close the NOW Player and try watching again

Click the red X in the top corner of the Player to close it. Then go back to the NOW site and click play again on the show, movie or sporting event you were trying to watch. This will often fix the issue.

Reinstall the Player

If the above doesn’t work, follow these steps to uninstall and reinstall the Player:

  1. Click the X in the top corner of the Player to close it.
  2. If you're on a Mac: Go to where you’ve installed the Player (e.g. Applications). Find the NOW Player and drop it into your Trash can. If you're on Windows: Go to Control Panel and then Programs and Features. Find the NOW Player application, select it, and click Uninstall.
  3. Go to the browser you used to download the Player, and clear the cookies from your browsing history. (If you don’t want to clear all your cookies, then just find the nowtvPlayerInstalled cookie and delete it.)
  4. Go back to the NOW site and try playing the show, movie or sporting event you were trying to watch again. This will trigger the Player to download again.
  5. Once you've downloaded and reinstalled the Player, you should be able to play your show.

Reset your router

You can also try resetting your wireless router – this may solve the problem, especially if you're getting the error VGC-4253024360:4280287235.


Seeing error p20003, 9303, 20002 or 20004?

Follow these steps if you're getting the error p20003:

  1. Open Add or Remove Programs (Windows 7) or Programs & Features (Windows 8, Windows 10) via the Start menu.
  2. Find the NOW Player and Cisco VideoGuard applications, and select Uninstall on each.
  3. Open the File Explorer application via the Start menu.
  4. In the search field at the top of the window, enter %appdata%\NOW, and hit enter.
  5. Right-click on the NOW Player folder and select Delete.
  6. Sign in to the NOW website.
  7. Clear the cookies from your browsing history (if you don’t want to clear all cookies, then find the nowtvPlayerInstalled cookie and delete it).
  8. Find a show or movie to watch, select play, and download and install the NOW Player application.


You might see the error 9303 or 20002 if you've been watching continuously for an extended period. To fix it, simply sign out of your account and sign in again.

The error 20004 indicates a buffering problem. To resolve it, reset your router and check your internet speed. 


If you’re still seeing an error message, make a note of the error code (e.g. p1000) and contact us by selecting the Get in touch button on this page.

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