How do I view my payment history?

Want to check a NOW payment appearing on your bank statement? Just head to the Payment history section in My Account:



Need to check a payment?

See your payment history in My Account.



Here you can see all the payments you’ve made in the last 18 months. This includes your monthly NOW Membership payments, as well as payments for Sports Day Membership.

You’ll also see any refunds you’ve received and any NOW Smart Sticks or Boxes you’ve bought from

For each membership or product, you’ll see:

  • Product description
  • Discount (if applicable)
  • Price
  • Payment method
  • Order date.

Subscribing to NOW via Amazon or Vodafone?

If you're paying for your membership through Amazon, head to the Memberships & Subscriptions area of your Amazon account to see your NOW payment history.

If you're with Vodafone, you can check your payments in your Vodafone account


Failed payments are shown in red in your payment history. This means we tried to take the payment using your saved card details, but were unable to complete the transaction.

Related article Why wasn’t my payment authorised?

You can view and cancel your membership at any time in NOW Membership. Just select Cancel next to the membership type you want to stop.

With NOW, you can add, change or cancel your membership at any time.

Can’t see the membership you’re paying for in your Payment history or NOW Membership?

This could be because you have more than one NOW account. You can use our Account Finder to check for NOW accounts you might've forgotten about.

Go to Account Finder

Just enter your name and the last 4 digits of the payment card you think you signed up with, and we'll check for any matching accounts.

Unless cancelled, the first monthly payment for your membership will be taken 7 days after you signed up for the free trial.

You can check the date your first payment is due in NOW Membership.

We’ll normally take your first monthly membership payment on the day you add it to your account, or at the end of your free trial, and then on the same day in each month that follows.

However if you buy more than one monthly membership at the same time, we might sometimes choose to take your next payments for each membership type on different days. This helps the banks to process your payments correctly. 

Don’t worry – when we spread out your monthly payments in this way, we always make sure that your payment date comes after the day of the month of your first payment. So you’ll get more days for the price of your membership, not fewer.

A chargeback refers to a request that you’ve made to your bank to reverse a transaction. It might be that you’ve asked your bank to stop payments to NOW, or you’ve challenged a particular payment that we’ve taken from your account.

If a chargeback has been requested, we’ll also cancel the membership that the payment was related to, so you won’t see any further payments for the membership on your payment history.

For any queries about a chargeback, please contact your bank.