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How do I view my payment history?

To see your payment history, select My Account, and then Payment history (you might need to enter your email address and password).

Here you can see all the payments you’ve made in the last 18 months.

Just pick a month to see the payments you’ve made. This includes your monthly NOW TV Passes, as well as Sports Day and Week Passes.

You’ll also see any refunds you’ve received and any NOW TV Boxes or Smart Sticks you’ve bought from

For each Pass or product, you’ll see:

  • Product description
  • Discount (if applicable)
  • Price
  • Payment method
  • Order date.

Why did my payment fail?

Failed payments are shown in red in your payment history. This means we tried to take the payment using your saved card details, but were unable to complete the transaction.

Related article Why wasn’t my payment authorised?

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