NOW - Help

Discover

What is a NOW Smart Stick?

What devices can I use to watch NOW?

Device setup

How to set up your NOW Smart Stick

How do I get NOW on my device?

Managing my devices

Account settings

How do I cancel my membership?

What is a Parental PIN?

How to contact NOW

Bills & payments

When will my payment be taken?

How do I view my payment history?

How do I change my payment method or billing address?

Orders & returns

How do I buy a NOW Smart Stick or Box?

Can I track my NOW order and delivery?

NOW Membership

NOW Entertainment Membership

NOW Cinema Membership

All about NOW Sports Membership

Technical issues

‘Something went wrong’ error on NOW Player

Fix issues with slow loading or buffering

How to fix NOW Box or Smart Stick problems

Vouchers & offers

7 day free trial for Cinema, Entertainment and hayu Membership

NOW voucher code not working

How do I apply or enter a voucher code?