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Help Centre

How can we help?
  • Watching the Premier League with NOW
  • What devices can I use to watch NOW?
  • Watching House of the Dragon with NOW
  • How do I get NOW on my device?
  • How to set up your NOW Smart Stick
  • Managing my devices
  • What is a Parental PIN?
  • How do I cancel my membership?
  • How to contact NOW
  • How do I change my payment method or billing address?
  • When will my payment be taken?
  • How do I view my payment history?
  • How do I buy a NOW Smart Stick or Box?
  • Can I track my NOW order and delivery?
  • NOW Entertainment Membership
  • What is NOW Boost?
  • All about NOW Sports Membership
  • Fix issues with slow loading or buffering
  • ‘Something went wrong’ error on NOW Player
  • How to fix NOW Box or Smart Stick problems

Discover

  • Watching the Premier League with NOW
  • What devices can I use to watch NOW?
  • Watching House of the Dragon with NOW

See more 'Discover' articles

Device setup

  • How do I get NOW on my device?
  • How to set up your NOW Smart Stick
  • Managing my devices

See more 'Device setup' articles

Account settings

  • What is a Parental PIN?
  • How do I cancel my membership?
  • How to contact NOW

See more 'Account settings' articles

Bills & payments

  • How do I change my payment method or billing address?
  • When will my payment be taken?
  • How do I view my payment history?

See more 'Bills & payments' articles

Orders & returns

  • How do I buy a NOW Smart Stick or Box?
  • Can I track my NOW order and delivery?

See more 'Orders & returns' articles

NOW Membership

  • NOW Entertainment Membership
  • What is NOW Boost?
  • All about NOW Sports Membership

See more 'NOW Membership' articles

Technical issues

  • Fix issues with slow loading or buffering
  • ‘Something went wrong’ error on NOW Player
  • How to fix NOW Box or Smart Stick problems

See more 'Technical issues' articles

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