How to set up your NOW Smart Stick

Our step-by-step guide will have you watching brilliant entertainment on your Smart Stick in no time.

You should have this in the box with your NOW Smart Stick:

  • Remote control
  • 2 x AAA batteries
  • Power cable
  • Power adaptor with mains plug.

If any of these are missing from your box, get in touch.

You'll also need to have a smartphone or computer at the ready.


Step 1: Connect to your TV

Plug your Smart Stick into the HDMI port in your TV.

Plug your Smart Stick into the HDMI port on your TV

Your Smart Stick won't work unless it's connected to a power source. Plug it into a wall outlet with the power adaptor provided.

Now go to your source/input menu on your TV and select the HDMI input you’re plugged into.

If you can't access your TV's HDMI port to plug in your Smart Stick, the easiest solution is to buy an HDMI extender. (You'll need a v1.4 extender, widely available from all good electronics retailers.)


Step 2: Power and pair your remote

Open the battery compartment of your remote control and pop in the batteries as shown (they both go the same way up).

Put the batteries in your smart remote

Your remote should now pair automatically with your Smart Stick.

If your remote doesn’t pair automatically, hold down the small button below the battery compartment for a few seconds.

Hold down the small button below the battery compartment to pair your remote.


You’ll see this screen while your remote pairs with your Smart Stick:

You’ll see this screen while your remote pairs with your Smart Stick.


When the green light in the battery compartment flashes, your remote has connected.


Step 3: Connect to Wi-Fi

Next, your Smart Stick will scan for wireless networks. Select yours from the list of networks using the up and down arrows on your remote and press OK. Enter your network password and hit Connect.

If you see an Update available message at this stage, just press OK to update the software. Your device will restart once the update is installed.


Step 4: Set the display type

Your Smart Stick can detect the best resolution for your TV. Press OK on your remote to do this automatically.

Just select ‘No’ when you see this screen:

Set the display type

You’ll be presented with options to change the display type. Pick the one you want and press OK to confirm.


Step 5: Sign in or sign up

Scroll down to read the terms and conditions, then hit Accept.

Now grab your smartphone or computer and follow the instructions on your TV screen to sign in to your NOW account, or create an account if you're new to NOW.

Help tip When you see a code and you're asked to go to to enter it, make sure you type this address directly into your browser (rather than a search engine), and ensure the URL doesn't auto-correct and send you to instead.

Wait a few moments while your apps update, then open the NOW app and away you go!



Help tip There are loads of extra apps available to download on the NOW Smart Stick, too.


Some of the apps available on your NOW Stick or Box

Download Complete list of apps available on the NOW Smart Stick

Most Smart Sticks that come with membership included are digital, so the membership gets added to your account automatically when you set up your Stick.

If your device came with a paper voucher, just head to the NOW Membership section of My Account (you may need to sign in), select Redeem a voucher and enter your code. 

Check out our tips if you’re having issues with slow loading or buffering or low power, or get troubleshooting steps for any other problems with your Smart Stick.