Low or insufficient power warning for NOW Smart Stick

If you're seeing an 'insufficient power' warning on your TV, it's probably because you're powering your Smart Stick by plugging it into your TV's USB port instead of plugging it into the mains using the power adaptor provided – which is the correct way to power it.

If you’re powering your Stick incorrectly using the USB port, you may see one of these warnings on your screen: 


Insufficient power error message for NOW Smart Stick


Low power error message for NOW Smart Stick

This means the USB power provided by the TV isn’t enough to charge the Smart Stick. Even though your Smart Stick may seem to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behaviour.


What to do if you see the low power warning

Plug your Smart Stick into the mains outlet using the power adaptor provided, instead of your TV's USB port. 

This has the added advantage that your Smart Stick won’t need to power up every time you turn on your TV. So it’ll be up and running faster than it would be if it were only connected to your TV.

Keep in mindYour Smart Stick needs to remain plugged in when in use – unlike a mobile phone, it doesn't store a charge.