Help Centre

Technical issues

Technical issues

Error codes and messages on NOW TV Box or Smart Stick

How to fix NOW TV Box or Smart Stick problems

Fix issues with slow loading or buffering

What's the highest streaming quality for my device?

Error message 10020 on PS4 or Xbox

‘Something went wrong’ error on NOW TV Player

Remote control troubleshooting tips

I can’t activate my Sky Sports Pass

Maximum number of simultaneous streams reached

Purple screen with no picture on NOW TV Box or Smart Stick