Technical issues

How to fix NOW TV Box or Smart Stick problems

Error codes and messages on NOW TV Box or Smart Stick

Fix issues with slow loading or buffering

What's the highest streaming quality for my device?

Maximum number of simultaneous streams reached

Purple screen with no picture on NOW TV Box or Smart Stick

‘Something went wrong’ error on NOW TV Player

Error message 10020 on PS4 or Xbox

I can’t activate my Sky Sports Pass

Having problems downloading shows or movies?