Can I return my NOW Smart Stick or NOW Box?

As neither the NOW Smart Stick or NOW Box are on sale anymore, unfortunately we can no longer accept any returns or offer any refunds for devices bought via that aren't working or are no longer needed.

Having problems with your NOW Smart Stick or Box? Try our troubleshooting guide.


Did you buy your NOW device from a retailer?

If you bought your NOW device from a retailer in the last 12 months, either in-store on online, you might be able to get a replacement if you still have your receipt or warranty.

Select the Get in Touch button on this page, and we'll let you know if you're eligible for a replacement.

Need a new remote, or other accessories?

Unfortunately we can no longer provide replacement remotes for either the NOW Smart Stick or Box. 

Find out what to do if your NOW remote or other accessories are no longer working


Other ways to watch NOW

Tried all the troubleshooting steps, and not eligible for a replacement NOW device? Don't worry, there are loads of other devices you can use to enjoy your NOW Membership.

See all the devices you can use to watch NOW