Can I get replacement accessories for my NOW Smart Stick or Box?

Need a new remote?

As the NOW Smart Stick and Box are both no longer on sale, unfortunately we can't provide replacement remotes for either device.

Remote not working? Try the steps in the article below to fix the issue.

Remote control troubleshooting tips

Still not working? You can download the Roku Remote Control app from Google Play or the iOS App Store to control your NOW device using your smartphone.

You can also enjoy your membership on a huge range of other devices.


Need a new HDMI cable?

You can get HDMI cables from all good electrical stores.


Need an HDMI extender for your NOW Smart Stick?

If you don't have enough room to plug your Smart Stick into your TV (because it's wall-mounted, for example), you might need an HDMI extender to give you that extra bit of space.

HDMI extenders are available in all good electrical stores.

Can I get replacement accessories for my device?

If you bought your NOW device in the last 12 months from a retailer, either in-store on online, you might be able to get replacement accessories if you still have your receipt or warranty.

Select the Get in Touch button on this page, and we'll let you know if you're eligible for a replacement.