I can’t activate my Sports Day Membership

If you accidentally selected, ‘I already have this’ on the screen shown below, but you don’t yet have the Player installed, you won’t be able to play out.

To fix the problem, follow the simple steps below.

If you’re on Windows:

1. Use this link to download the Player.
2. Install it (see Step 2 here if you need help).
3. Head back to the website, try watching again and your Day Membership should activate.

If you’re on a Mac:

1. Download the Player using this link.
2. Install it (see Step 2 here if you need help).
3. Head back to the website, try watching again and your Day Membership should activate.

If you bought a Day Membership through your TV or console and it didn't work when you tried to watch something, follow the steps below.

After each step, check to see if the problem's resolved – if it is, you won’t need to go any further.

Step 1: Sign out of the NOW app on your device and sign back in again.

Step 2: Watch on a smartphone or laptop for a few moments, then go back to the device you want to watch on and try watching sports again.

Step 3: If this doesn’t work, check for updates to the NOW app on your device to ensure you have the latest version.

If you've already got a Sports Mobile Membership but you're being prompted to buy one when you try to watch Sky Sports, it might be because you're trying to watch a channel that's not covered by your membership.

With a Sports Mobile Membership, you only get access to 5 Sky Sports channels: Premier League, Action, Arena, Racing and News. (Note that Sky Sports Racing is a horse, not motor, racing channel. F1 races are shown on Sky Sports F1, which isn't included with a Sports Mobile Membership). 

This means that, for example, you won't be able to watch any football matches that are being shown on the Football or Main Event channels – you’ll need a Sports Day or Month Membership for that. Check which matches you can watch with which membership here.