How can we help?

Change my payment card or billing address

Want to change your payment method, or need to update your billing address? No problem – you can sort that out online in My Account.

Payment details


Got a new payment card?

Update your card details or switch to PayPal in My Account.



Unfortunately there are some Visa and Mastercard prepaid cards we don't accept at the moment.

If you can't save the details for your prepaid card, please try using a different payment card instead.


How do I update my billing address?

If your billing address has changed, just select Get in Touch on this page and let us know by email or live chat, and we'll update it for you.  

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