How can we help?

How do I change my payment method or billing address?

Need to update your card details or billing address, or want to switch to pay via your PayPal account?

No problem – you can sort that out online in My Account.



Got a new payment card?

Update your card details or switch to PayPal in My Account.



Unfortunately there are some Visa and Mastercard prepaid cards we don't accept at the moment.

If you can't save the details for your prepaid card, please try using a different payment card instead.


How do I update my billing address?

If your billing address has changed, just select Get in Touch on this page and let us know by email or live chat, and we'll update it for you.