How do I cancel my membership?
We don’t want to see you leave, but if you have to go we’ve made it easy to cancel your membership and come back to us whenever you want.
Want to cancel a membership, Boost or Ultra Boost?
- Head to Membership, select the one you don’t want any more, then click Cancel membership and follow the onscreen steps.
- For Boost or Ultra Boost, select Change viewing experience and you'll see options to change or cancel.
- We recommend using a desktop, laptop or tablet rather than a mobile.
Once your membership is cancelled you’ll see a confirmation message, and get a confirmation email within 3 hours. You’ll be able to keep watching until the date your next payment was due (unless you're on a minimum-term plan – see the FAQ below for details).
Subscribing to NOW via Amazon or Vodafone?
Do you pay for your NOW Membership through Amazon? You'll need to head to the Memberships & Subscriptions area of your Amazon account to cancel.
If you're with Vodafone, you'll need to cancel your membership in your Vodafone account via the My TV Zone on your Vodafone set-top box, or by contacting Vodafone customer service.
FAQs
No – you can only cancel here on our website in My Account. The cancel option isn't available in the NOW app.
We sometimes offer minimum-term plans that give you significant savings on the regular cost of membership in return for signing up for a minimum term of several months.
During your minimum term, you're free to cancel by going to My Account as usual, but your cancellation won't take effect until the end of your minimum term. Any remaining monthly payments will be taken as normal and you can continue watching right up until the last day of your plan, when your membership will end. Don't forget, if you're on a minimum-term plan for more than one membership you'll need to cancel each one separately.
If you don't cancel your minimum-term plan before it ends, your membership will roll on at the regular price.
Help tipNot sure if you're on a minimum-term plan? You can check your offer details in My Account.
No, you have 24 hours to use your Day Membership after purchasing it. (It doesn't matter what time of day you add your membership – you'll still get the full 24 hours).
Your membership will run continuously once you start it. You won’t be able to pause it.
If you have more than one membership card on your account, you’ll need to cancel each of them individually.
This is most likely because you have more than one NOW account. You’ll need to sign in to each account to cancel any memberships you no longer want to use.
If you've got a voucher, or you're on an offer, that lasts more than a month, and you don't want your membership to continue at the end of your offer period, you just need to make sure your voucher or offer has less than 30 days to run before you cancel.
You can cancel anytime within the last 30 days and you'll still be able to watch until your expiry date. But if you cancel more than 30 days in advance, you'll only be able to watch until the end of that billing period.
For example:
- You have a 3-month Entertainment Membership offer and you start it on 10 January. It expires on 9 April, so if you don't cancel you'll be charged the regular monthly price on 10 April.
- If you cancel your Entertainment Membership on 15 January, you'll only be able to watch until 9 February.
- But if you wait and cancel on 15 March, you'll be able to watch until 9 April.
That depends on what type of membership you’ve got.
As long as you’ve got an active monthly membership, Boost or Ultra Boost will renew automatically each month unless you cancel it. You can cancel at any time in exactly the same way as you’d cancel your membership, by going to NOW Membership.
If you’ve only got a Sports Day Membership on your account, Boost or Ultra Boost will only run for one month, and won’t auto renew – so you don’t need to remember to cancel it.
If you cancel your last membership (unless it’s one you pay for through a third party, like Apple or Amazon), we’ll automatically cancel Boost or Ultra Boost for you as well.