Watching NOW on Android devices
Need help using the NOW app on your Android smartphone or tablet? Get support with some of the most commonly raised topics and questions.
Follow these simple steps to connect your Android device to your Wi-Fi network.
You can watch on one device at a time, unless you've got NOW Boost or Ultra Boost, when it's 2 or 3 devices. If you're streaming on the permitted number of devices and you're still getting an error, check out these tips on managing your devices.
You'll need to be running Android 5.0 or later to use Chromecast. Find out how to set up Chromecast
Here are some of the most commonly occurring errors and what you can do to fix them:
|
Error code/message |
How can I fix it? |
|---|---|
| Code 0 | These are playback errors. Please restart the app and try again. |
| playback_general_error | |
| Code 25 | |
| playback_drm_user_not_activated | |
| http_network_error | These are network connection errors. Please check your network connection and try again. |
| playback_drm_connection_error | |
| playback_drm_license_acquisition_timed_out |
Having trouble activating your Sports Day Membership? Got a Sports Mobile Membership but can't seem to watch the sports channels? Get help watching sports
For general streaming problems, see our tips on how to fix issues with slow loading or buffering.
You'll need a Wi-Fi connection and the latest version of the NOW app to be able to download shows, movies or sports to your Android device. Learn more about downloads
If you need help, check out this article: Having problems downloading shows or movies?
In the My Account area of the Android app, you can view your recently used devices and your membership details. To cancel your membership, you'll need to head over to My Account on our website. Find out how to cancel your membership
The website is also the place to go to view your bills and payments, manage your PINs, and everything else. Find out what you can do in My Account