Help Centre

Can I download shows or movies to watch offline?

Got a NOW TV Kids Pass and an iOS or Android device? You can download most shows on the Kids Pass for your little ones to watch again later when you’re offline, whether on the go or relaxing on holiday.

Just look for the download icon in the top right corner of the screen, and tap to switch to download view.

 

Download icon - tap to download show

 

After you download a show, you'll have 30 days to start watching.

Once you've started watching, you can watch as many times as you like for 48 hours before the end of the 30 days and your download is deleted.

Keep in mindYour downloads will be deleted if you sign out of your NOW TV account on your device.

FAQs

Most shows on the Kids Month Pass are available to download.

Buy a Kids Month Pass

If a show is available to download, you’ll see the download icon in the top right corner of the show info screen.

We'll be introducing downloads for movies and shows on the Sky Cinema Month Pass, Entertainment Month Pass and hayu Month Pass in the next few months too – watch this space.

Why are some kids' shows not available to download?

Do you see a 'download not available' message like the one below when trying to download a show? Or is the episode you want to download greyed out, or there's no download icon?

This might be because rights restrictions mean we can't offer downloads for all our kids’ shows at the moment. However we’re working hard behind the scenes to make more and more of our shows available for download in the future.

 

Not available for download - error message

Hit the download icon on the show info screen to switch to download view – this brings up the option to download individual episodes for the season you're looking at.

Just tap an episode to start downloading it. You can queue as many downloads as you like, but shows will download one at a time.

To see your downloads and start watching, just tap the My Downloads icon on your Kids homescreen.

 

My Downloads - tap to view your downloads

You can watch each download as many times as you like for 48 hours after you start watching. You'll need to finish watching within 30 days of downloading a show.

Once 30 days is up, your download will be deleted. After your download’s been deleted, you can download the episode one more time for another 30 day period.

You’ve got 30 days to watch a download before it’s deleted. Once you start watching your download, you can watch as many times as you like in the next 48 hours before it's deleted at the end of your 30 days.

After your download’s been deleted, you can download it one more time for another 30 day period.

You can download each episode twice.

Each time you download you get 30 days to watch the episode. You can watch as many times as you like for 48 hours after you start watching before it's deleted at the end of your 30 days. 

Can’t see the download icon on the show you want to download, or the episode you want to download is greyed out? This might be because:

  • You've already downloaded the episode twice before.
  • The episode is already in My Downloads because you've downloaded it in the last 30 days on the same device.
  • You've reached the storage limit on your device.
  • We don't have the rights to offer downloads for this particular show. While we’re working hard behind the scenes to make more and more of our shows available for download in the future, we don't have rights to offer downloads for all our kids' shows right now.

You can download on all iOS and Android devices compatible with NOW TV. 

More infoWhat devices can I watch NOW TV on?

You can only watch your downloaded shows on the device you downloaded them on. You won’t be able to transfer your downloads onto any other devices. 

You can only watch your downloaded shows on the device you downloaded them on. You won’t be able to transfer your downloads onto any other devices. 

You can stream and download shows in many European countries outside the UK. You just need to make sure you have an active Kids Month Pass and a UK payment card on your account before you travel.

Check the article below to find out more, including which countries you can stream and download shows in.

More infoCan I watch NOW TV outside the UK?

Once you've downloaded a show to your device, you can watch it offline in any country you take your device to.

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