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Help Centre

Connecting an Android device to my Wi-Fi network

Connecting an Android device to my Wi-Fi network

Before you start, switch on your Android device and make sure your NOW TV Hub is connected to the internet.

Keep in mind some of menus on your device may have different names or icons to those shown below.

Step 1:

Select the Apps icon from the Home screen of your Android device.

Apps icon Android device


Step 2:

Choose Settings, then Wi-Fi.

Wi-Fi settings


Step 3:

Make sure Wi-Fi is turned on.

Turn on Wi-Fi


Step 4:

Select Wi-Fi and find your Wi-Fi network from the list.

You can find your Wi-Fi network name on the back of your NOW TV Hub and on the Connect card that came in your Hub box.

Wi-Fi settings

 
What does my network name look like?

Unless you've changed it, your Wi-Fi network name will be something like 'NOWTV' followed by five numbers and letters. For example, NOWTV A2345.

 
Step 5:

Enter your Wi-Fi password exactly as it's printed on the back of your Hub and select Save or Connect.

Add Wi-Fi Network


You can find your password on the back of your Hub and on the Connect card that came in the box with your Hub.

When you type your password you’ll see a series of dots instead of letters. Don’t worry, your keyboard isn't broken, this is just for security reasons.

Your Android device will remember this connection and connect automatically whenever it’s in range of your Hub.

Having problems getting online?

If you can’t get online with your Android device, first check to see if you can connect to the network using another device, such as a laptop or iPad.

If you still can’t get online, try our step-by-step guide to fixing your broadband.

If you can view websites with another device and the problem is only affecting your Android device, you'll need to refer to the manufacturer's instructions.

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