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Help Centre

Connecting a PC or Mac to my Wi-Fi network

Connecting a PC or Mac to my Wi-Fi network

To set up a Wi-Fi connection you'll need your NOW TV Hub and a Wi-Fi-enabled device.

First you’ll need to unpack and set up your Hub.

Once you've set up your Hub, select your operating system and follow the steps below.

Step 1: Find Wi-Fi networks

Select the Wi-Fi icon in the system tray (towards the bottom-right corner of your screen, near your taskbar clock) to see available Wi-Fi networks.

 

Wi-Fi settings for Windows 7

 
Step 2: Select your Wi-Fi network

Your Wi-Fi network should appear in the list. You'll find the name of your Wi-Fi network on the back or bottom of your Hub and on the Connect card that came with your Hub.

Select your network name and then Connect.

Wireless Network Connection

If your network name isn’t listed, select the Refresh network icon.

 
Step 3: Connect with your Wi-Fi password or WPS button
 

Connecting with your Wi-Fi password

You can find your Wi-Fi password on the back or bottom of your Hub, and also on the Connect card that came with your Hub.

Make sure you always enter your password in capital letters. The password doesn’t contain any numbers.

Enter your Network Security Key

You might be asked for your Wi-Fi PIN instead of the password – this is also printed on the back or bottom of your Hub and on your Connect Card.

After you’ve entered your password or Wi-Fi PIN, select OK.

 

Connect using your WPS button

Press and hold the WPS button on your Hub until the wireless or WPS icon flashes amber.

If there's a successful connection, the icon will go either solid white or green, and you’re ready to go online.

WPS button

 
Step 4: Select a location for the network

Once your computer has detected your Wi-Fi network, select a location for your network:

  • Home network – for your home, or with only people and devices you fully trust.
  • Work network – for your workplace.
  • Public network – for a public place like an airport, pub or coffee shop.
 

Select a location

 
Step 5: Check your network’s set up correctly

Open a browser window on your computer and visit any website to check you’re connected to the network.

If you can't access a website, go through these steps again and double check you've entered everything correctly. Make sure you've entered your Wi-Fi password exactly as it's written on your Connect card or Hub.

Connect your devices to the internet

Want to connect another device to your network? Select your device below to see our guide:

Step 1: Find Wi-Fi networks

Right-click the Wi-Fi icon in your system tray, then select View Available Wireless Networks.

Wi Fi settings for Windows XP

 
Step 2: Select your Wi-Fi network

Your Wi-Fi network should appear in the list. You'll find the name of your Wi-Fi network on the back or bottom of your Hub and on the Connect card that came with your Hub.

Select your network and click Connect.

Wireless Network for Windows XP

 
Step 3: Connect with your Wi-Fi password or WPS button
 

Connecting with your Wi-Fi password

You can find your Wi-Fi password on the back or bottom of your Hub and also on the Connect card that came with your Hub.

Make sure you always enter your password in capital letters. The password doesn’t contain any numbers.

Wireless Network Connection Key

You might be asked for your Wi-Fi PIN instead of the password – this is also printed on the back or bottom of your Hub and on your Connect Card.

After you’ve entered your password or Wi-Fi PIN, select Connect.

 

Connect using your WPS button

Press and hold the WPS button on your Hub until the wireless or WPS icon flashes amber. 

If there's a successful connection, the icon will go either solid white or green, and you’re ready to go online.

WPS button

 
Step 4: Check your network's set up correctly

Open a browser window on your computer and visit any website to check you’re connected to the network.

If you can't access a website, go through these steps again and double check you've entered everything correctly. Make sure you've entered your Wi-Fi password exactly as it's written on your Connect card or Hub.

Connect your devices to the internet

Want to connect another device to your network? Select your device below to see our guide:

Step 1: Find Wi-Fi networks

Select the Wi-Fi icon at the top of your screen to see available Wi-Fi networks.
 

Wi Fi settings for Max OSX

 
Step 2: Select your Wi-Fi network

Your Wi-Fi network should appear in the list.
 

Wireless Network for Mac OSX

You'll find the name of your Wi-Fi network on the back or bottom of your Hub and on the Connect card that came with your Hub.

Select your network and click Connect.

 
Step 3: Enter your Wi-Fi password

You can find your Wi-Fi password on the back or bottom of your Hub and also on the Connect card that came with your Hub. 

Make sure you always enter your password in capital letters. The password doesn’t contain any numbers.

WPA Password

 
Step 4: Check your network’s set up correctly

Open a browser window on your computer and visit any website to check you’re connected to the network.

If you can't access a website, go through these steps again and double check you've entered everything correctly. Make sure you've entered your Wi-Fi password exactly as it's written on your Connect card or Hub.

Connect your devices to the internet

Want to connect another device to your network? Select your device below to see our guide:

 

Can't get online?

Check your service status for network updates and troubleshooting tips.

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