How can we help?

How do I use My Account?

Managing your Passes, devices and lots more is simple in our My Account section, whether you're on your computer or your smartphone. And there are FAQs to give you guidance when and where you need it.

Just select My Account at the top of your screen, and then select the feature you want from the menu. You might need to enter your username and password.

Sign in to My Account

Why can’t I use any My Account features?

This might be because your account hasn’t been fully set up, or because you’re signed in using an account from another Sky service. Try logging in with a different account if you've registered more than one.

 

What can I do in My Account?

 

Reset your password

Manage your Payment and Parental PINs

Update your payment card details

Update your email address

Buy a Pass or upgrade to NOW TV Boost

View your purchase history

Cancel a Pass or NOW TV Boost

Apply or redeem a voucher for a Pass

Manage your devices

 

Are you a BT customer?

If you pay for your Passes through BT, there are a few things you won't be able to do in My Account – such as cancelling Passes, changing your payment details or viewing your purchase history. You can do these things in My BT, or by giving BT a call. How to contact BT

You won't be able to apply a voucher if you're billed by BT.

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