How can we help?

How do I use My Account?

Managing your membership, devices and lots more is simple in our My Account section, whether you're on your computer or your smartphone. And there are FAQs to give you guidance when and where you need it.

Just select My Account at the top of your screen, sign in with your username or email address and password if you haven't already and select Manage account to see an overview of your account.

 

Sign in to My Account

 

From here, you can click on the tiles, or use the menu options at the top of the page to access other areas.

 

Why can’t I use any My Account features?

This might be because your account hasn’t been fully set up, or because you’re signed in using an account from another Sky service. Try logging in with a different account if you've registered more than one.

 

What can I do in My Account?

 

Reset your password

Manage your Payment and Parental PINs

Update your payment card details

Update your email address

Add a membership or upgrade to NOW Boost

View your purchase history

Cancel a membership or NOW Boost

Apply or redeem a voucher

View your devices

 

Are you a BT customer?

If you pay for your NOW Membership through BT, there are a few things you won't be able to do in My Account – such as cancelling your membership, changing your payment details or viewing your purchase history. You can do these things in My BT, or by giving BT a call. How to contact BT

You won’t be able to add vouchers to your account right now. We’re working on this and you should be able to apply vouchers in the future.

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