Help Centre

How do I set up or install my Chromecast?

Before setting up your Chromecast, you’ll need:

 

Watching NOW TV on Chromecast

 

Step 1:

Plug your Chromecast into the HDMI port on your TV, and plug the power cable in at the mains.
 

Connect your Chromecast to your TV
 

Step 2: 

Download the Google Home app to your Android or iOS device.
 

Download the Google Home app on your device
 

Make sure your device is connected to the same Wi-Fi network as your Chromecast.

 

Step 3:

Your device will detect any Chromecasts close by. Just pick the one you want to connect to.
 

Step 4:

The NOW TV homepage will appear on your TV. You can use the NOW TV app on your smartphone or tablet to find movies, shows or sports.

All done. You can carry on using your smartphone or tablet without interrupting what you’re watching. 

FAQs

For more detailed steps on setting up your Chromecast, check out this Google article.

When you are setting up, attempting to cast, or using your Chromecast device with NOW TV, you may come across the message, 'Oops, shouldn't be here.' This is a generic Chromecast message that can appear when there's a fault or glitch.

To fix it, press the reset button on your Chromecast device for around 20–25 seconds. Then try using it again.
 
NOW TV won't be able to resolve this issue. It can appear when you use other apps on your Chromecast device as well.
 

Help tip Any message that appears on your TV when using your Chromecast is a Google Chromecast message. Any message that appears on your iOS or Android device when using your Chromecast is a NOW TV message. 

 

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