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Reduced customer support

We’re experiencing longer than usual wait times for customer support at the moment due the ongoing challenge of keeping our staff safe during COVID-19. In the meantime, please explore the articles listed below or search the site to see if you can resolve your query online. We’re very sorry for the inconvenience.


The quickest way to find the help you need is to use our online articles. We've found that 90% of members don't need to get in touch after reading one of our articles.

Step 1: 

Check out our Top articles below, or search in the box above and choose the most relevant one for you.

Step 2: 

If you can't find what you need in the article, select the Get in touch button on that article page to contact us by Live Chat or email.

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