I've forgotten my account email or password

Forgotten your registered NOW email address or password? No problem – just follow these steps to retrieve them:

Our Account Finder can help remind you which email address you used to sign up. Just enter your name and the last 4 digits of the payment card you think you signed up with, and we'll check for any matching accounts.

Go to Account Finder

Step 1:

Go to My Account at the top right of your screen, and select Sign In.


Step 2:

Select Forgotten your password?

Select the 'Forgotten your password?' link on the sign-in screen

Step 3:

Enter your registered email address and select Send email.

Step 4:

Look out for an email from us with a link to reset your password. Your link will be live for 3 hours.

Reset your password



Still can't log in?

If you're still unable to retrieve your details and log in, please contact us by selecting the Get in touch button on this page.

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