How can we help?

I've forgotten my account email or password

Forgotten your NOW TV registered email address or password? No problem – just follow these steps to retrieve them:

Your registered email address is the one to which we send account updates and info on the latest movies, shows and sports.

Still not sure? Select Get in touch below to contact us by Live Chat, and we’ll find out for you.

We'll just need to ask you a few questions to verify your identity before we can confirm the email address for your account.

Step 1:

Go to My Account at the top right of your screen, and select Sign In.


Step 2:

Select Forgotten password.

Select the Forgotten password link on the sign-in screen

Step 3:

Enter your registered email address and select Send email.

Step 4:

Look out for an email from us with a link to reset your password. Your link will be live for 3 hours.

Reset your password

Using a NOW TV Box or Smart Stick?

You'll need to reset your device after changing your password, then log in with your new password.


Still can't log in?

If you're still unable to retrieve your details and log in, please contact us by selecting the Get in touch button on this page.

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