I've forgotten my account email or password

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Forgotten your NOW TV registered email address or password? No problem – just follow these steps to retrieve them:

Your registered email address is the one to which we send account updates and info on the latest movies, shows and sports.

Still not sure? Select Contact Us below and get in touch by Live Chat, and we’ll find out for you.

We'll just need to ask you a few questions to verify your identity before we can confirm the email address for your account.

Step 1:
Go to My Account at the top right of your screen, and select Sign In.
 
Step 2:
Select Forgotten password.
 

Select the Forgotten password link on the sign-in screen

Step 3:
Enter your registered email address and select Send email.
 
Step 4:

Look out for an email from us with a link to reset your password. Your link will be live for 3 hours.
 

Reset your password


Using a NOW TV Box?

After changing your password, find the reset hole at the back of your NOW TV Box. Make sure the box is plugged in, and push a pin into the hole for about 30 seconds.

Then simply log in with your new password.

Reset button

 

I still can't log in

If you're still unable to retrieve your details and log in, please Contact Us below.

For more help on this topic