How can we help?

I've forgotten my account email or password

Forgotten your NOW TV registered email address or password? No problem – just follow these steps to retrieve them:

Our Account Finder can help remind you which email address you used to sign up. Just enter your name and the last 4 digits of the payment card you think you signed up with, and we'll check for any matching accounts.

Go to Account Finder

Step 1:

Go to My Account at the top right of your screen, and select Sign In.


Step 2:

Select Forgotten password.

Select the Forgotten password link on the sign-in screen

Step 3:

Enter your registered email address and select Send email.

Step 4:

Look out for an email from us with a link to reset your password. Your link will be live for 3 hours.

Reset your password

Using a NOW TV Box or Smart Stick?

You'll need to reset your device after changing your password, then log in with your new password.


Still can't log in?

If you're still unable to retrieve your details and log in, please contact us by selecting the Get in touch button on this page.

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