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How to make a complaint

Thanks. Pick a topic below to find out how to make a complaint or get help with your issue.

We know it can be frustrating if you’re having trouble cancelling your membership, or tracking down an old account with an active membership.

The links below might help before you get in touch or make a complaint.

Get help online

Get in touch for more help
I still want to complain

 

We’re sorry if your payments aren’t what you expected, or your bill isn’t as clear as it should be.

If you’ve got a question about your payments, or you’re not sure why you’ve been charged, the links below are the best places to start.

Get help online

Get in touch for more help
I still want to complain

 

We know it’s really frustrating when you can’t watch NOW, so we’re sorry you’re having trouble at the moment.

Try the links below first to start watching again as quickly as possible.

Get help online

Get in touch for more help
I still want to complain

 

We’re sorry you’re having trouble with your device.

Check the links below to find out more about your order or how to get your device up and running again.

Get help online

Get in touch for more help
I still want to complain

 

We’re sorry if you’ve had problems using a voucher code or taking advantage of one of our offers.

The links below might help to apply your voucher or offer.

Get help online

Get in touch for more help
I still want to complain

 

 

If you’d like to know more about how we deal with your complaint, read the NOW Complaints Code of Practice.

 

Are you a BT customer?

If you pay for your membership through BT, you'll need to get in touch with them to make a complaint.

Find out how to contact BT with a complaint.

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