How to make a complaint
Thanks. Pick a topic below to find out how to make a complaint or get help with your issue.
We know it can be frustrating if you’re having trouble cancelling your membership, or tracking down an old account with an active membership.
The links below might help before you get in touch or make a complaint.
Get help online
- Manage my membership
- How do I cancel my membership?
- How to find old accounts and cancel active membership
| Get in touch for more help I still want to complain |
We’re sorry if your payments aren’t what you expected, or your bill isn’t as clear as it should be.
If you’ve got a question about your payments, or you’re not sure why you’ve been charged, the links below are the best places to start.
Get help online
- Check my bill or payment date
- Find old accounts with active membership
- I've cancelled NOW but I'm still being charged
| Get in touch for more help I still want to complain |
We know it’s really frustrating when you can’t watch NOW, so we’re sorry you’re having trouble at the moment.
Try the links below first to start watching again as quickly as possible.
Get help online
- Why can’t I sign in?
- How to find an account if you can’t remember the login details
- Fix issues with slow loading or buffering
| Get in touch for more help I still want to complain |
We’re sorry you’re having trouble with your device.
Check the links below to find out more about your order or how to get your device up and running again.
Get help online
| Get in touch for more help I still want to complain |
We’re sorry if you’ve had problems using a voucher code or taking advantage of one of our offers.
The links below might help you to apply your voucher or offer.
Get help online
| Get in touch for more help I still want to complain |
If you’d like to know more about how we deal with your complaint, read the NOW Complaints Code of Practice.
Are you an EE TV or TalkTalk customer?
If you pay for your membership through EE TV or TalkTalk and you've got a complaint about the NOW app or content, please use the links above to get in touch with us. If your complaint is about your account or billing, you'll need to contact EE TV or TalkTalk: