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NOW TV voucher code not recognised

Seeing an error telling you there's a problem with your voucher when you try to enter the code on your device, or on the website? Here are some of the most common causes. 

It’s easy to mistype letters and numbers that look similar. Make sure you enter the code exactly as it appears on your voucher or gift card, and look out for these easily confused characters:

  • 5S (Number 5, and letter S)
  • 0O (Number 0, and letter O)
  • 9g (Number 9, and letter G)
  • 1ilL (Number 1, lower-case i, lower-case I and capital letter L).

You'll get an error if, for example, you’ve got a voucher for a Sky Cinema Pass but you’re trying to apply it to an Entertainment Pass. Make sure you choose the right Pass for the voucher you’ve got, then try entering the code again.

There are a few reasons why your voucher might not be valid. It may have expired, for example, or it may be an offer that can only be used once per customer, or that’s only for new customers. It’s best to double check the small print:

  • Try checking the legal text at the end of the email that was sent with the voucher code.
  • If you’re trying to apply a gift card, check if it’s still valid by reading the terms and conditions that came with it. 

If you're already on an offer for a particular Pass, you'll need to wait until it has less than 30 days to run before you can apply another voucher for the same Pass. Come back in the last month of your offer and try again.

Sorry – if you pay for your Passes through BT or iTunes, you won't be able to apply any vouchers to your account.

If a gift card was bought in a store, it needs to be activated at the checkout or it won’t work.

If your gift card hasn't been activated, ask the person who bought it if they’ve kept the receipt, so they can return to get the card activated.

Voucher codes can only be applied once, so you’ll need to get another voucher code to continue.

Sky Sports Mobile Month Pass vouchers can only be applied via our website or the mobile app.



If you're having trouble redeeming a Sky Store voucher, perhaps because it's expired, you'll find help on the links below:

Checked all of the above and the code’s still not working?

Just select the Get in touch button on this page to contact us by Live Chat, and we'll try to help.

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