How can we help?

Why can't I sign in?

Make sure you’re entering your registered email address and password. Remember that passwords are case sensitive.

Forgotten your password?

You'll just need to reset it. Find out how to reset your password.


Forgotten which email address you signed up with?

Your registered email address is the one to which we send account updates and info on the latest movies, shows and sports.

If you're not sure, our Account Finder can help remind you which email address you signed up with. Just enter your name and the last 4 digits of the payment card you think you signed up with, and we'll check for any matching accounts.

Go to Account Finder


Good to knowIf you've got a username, you can use that to sign in to your NOW TV account instead of your email address. Usernames aren't case sensitive.

If you’re a BT customer, you can find confirmation of your NOW TV email address in the welcome email you got from BT when you set up your package.


Still not sure what you email you used? 

Select the Get in touch button on this page to contact us by Live Chat, and we’ll find out for you. We'll just need to ask you a few questions to verify your identity before we can confirm the email address for your account.


Seeing the message 'Unable to load sign-in page'?

You may see this message if you're trying to sign in using Internet Explorer, Microsoft Edge or Safari as your browser. Please try switching to a different browser (Chrome or Firefox) while the issue's under investigation.

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