Help Centre

Why can't I sign in?

Make sure you’re entering the correct username and password. Remember, passwords are case-sensitive, although usernames aren't.

Did you know...?

You can use your registered email address to sign in to your NOW TV account, instead of your username.

Your registered email address is the one you used to sign up for NOW TV. We’ll also send any account updates and info on the latest movies, shows and sports to this address.

If you’ve forgotten what email address you used to sign up for NOW TV, get in touch by Live Chat and we’ll find out for you.


You can check your username and password by following the steps below.

First, go to and select My Account, followed by Sign In.


Step 1:

Select forgotten username.

Step 2:

Enter your registered email address and click Send email.

Forgotten username

Step 3:

You’ll receive an email with your NOW TV username.

Step 1:

Select forgotten password.

Step 2:

Enter your NOW TV username or email address, and select Continue.

Forgotten password

Step 3:

Click Send email.

We'll send you a link to reset your password. Click on the link in the email and follow the onscreen instructions to change your password.

The link will be live for 3 hours and you'll only be able to use it once.

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