Help Centre

Why can't I sign in?

Make sure you’re entering your registered email address and password. Remember that passwords are case sensitive.

If you've forgotten your password, you'll need to reset it. Find out how to reset your password.

Forgotten which email address you used to sign up to NOW TV? Your registered email address is the one to which we send account updates and info on the latest movies, shows and sports.

If you’re not sure, get in touch by Live Chat and we’ll find out for you. We'll just need to ask you a few questions to verify your identity before we can confirm the email address for your account.


Help tipIf you've got a username, you can use that to sign in to your NOW TV account instead of your email address. Usernames aren't case sensitive.

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