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I've forgotten my login details

Do you know your NOW TV username? If so, you can use that to sign in instead of your email address.

If you don't know that either, it's worth trying these tips:

  • Check all your email accounts, including any spam or junk folders, for emails from NOW TV. If you find any, it's likely there’s an account associated with that email address.
  • Are you a BT customer? You can find confirmation of your NOW TV email address in the welcome email you got from BT when you set up your package.
  • Using the NOW TV app on your iPhone or Android phone? Go to My Account, scroll down to the More Info section and if you’re signed in you’ll see Sign out and your username or email address. 

In the NOW TV app, go to the menu and select My Account

Scroll down to the More Info section and if you’re signed in you’ll see Sign out and your username or email address


  • Watching on a NOW TV Smart Stick or Box? Go to the My Account section, and on the right-hand side you’ll see You’re signed in as and your email address.

You’ll see 'You’re signed in as' and your email address


Now try signing in on with the email or username you've found.


Still can't find it?

If you've tried everything and you still have no luck, contact us by selecting the Get in touch button on this page.

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