I've forgotten my login details

Do you know your NOW username? If so, you can use that to sign in instead of your email address.

If you don't know that either, our Account Finder can help remind you which email address you used to sign up. Just enter your name and the last 4 digits of the payment card you think you signed up with, and we'll check for any matching accounts.

Go to Account Finder


Are you a BT customer?

If we don't hold any billing info for you, the Account Finder might not be able to find your details. But you can find confirmation of your NOW email address in the welcome email you got from BT when you set up your package.


Still can't find it?

If you've tried everything and you still have no luck, contact us by selecting the Get in touch button on this page.

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