I've forgotten my login details

If you know the email address you signed up with, but you don't have access to it – maybe because it's one you no longer use – you might still be able to log in with it, as long as you've set up a security question on your account.

Try following these steps:

Step 1:

Go to My Account at the top right of the website and select Sign in.

Step 2:

Select I don't know my password

Step 3:

Enter your NOW email address and select Continue.

Step 4:

If you have a security question set on your account, you'll see the option to select Security question. Answer the question to reset your password, and you should then be able to log in to your account.

Step 5:

Now you just need to head to the Personal details area of My Account, select Edit email and change your address to one that you're currently using.


Don't have a security question?

You'll need to contact us by live chat. Just select the Get in touch button on this page.

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