Account settings

How to make a complaint

<p> </p>

<div class="card card-block" style="background-color: #ebecec;">
<p class="card-title" style="color: black;text-align: center;"><img alt="Live chat" src="https://nowtv--c.um4.content.force.com/servlet/servlet.ImageServer?id=0154I000005Auij&amp;oid=00DG0000000BmYO&amp;lastMod=1612864512000" style="max-width: 652.42734375px;" title="null"></img></p>
 

<h3 class="card-title" style="color: #00818a;text-align: center;">Chat to an advisor</h3>

<p class="card-text" style="color: black;text-align: center;">Available 8am–midnight, 7 days a week.</p>
 

<div style="text-align: center;"><a class="btn btn-green livechat-trigger chattype-agent" id="57324000000PF2f" target="_blank">Chat online</a></div>
</div>

<p> </p>

<p>Alternatively, you can <a href="https://help.nowtv.com/complaints" target="_blank">submit your complaint by web form</a>. We&#39;ll aim to get back to you within 24 hours.</p>

<p> </p>

<h3>Or you can write to us:</h3>

<p>NOW Customer Care<br>The Hub<br>1st Floor<br>Grant Way<br>Isleworth TW7 5QD.</p>

<p> </p>

<p>If you’d like to know more about how we deal with your complaint, read the <a href="/article/codes-of-practice" target="_blank">NOW Complaints Code of Practice</a>.</p>

How to make a complaint

Chat to an advisor

Or you can write to us:

Did you find this helpful?

Sign in