How to make a complaint


Live chat


Chat to an advisor

Available 8am–midnight, 7 days a week.



Alternatively, you can submit your complaint by web form. We'll aim to get back to you within 24 hours.


Or you can write to us:

NOW Customer Care
The Hub
1st Floor
Grant Way
Isleworth TW7 5QD.


If you’d like to know more about how we deal with your complaint, read the NOW Complaints Code of Practice.

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