How to make a complaint
Chat to an advisor
Available 8am–midnight, 7 days a week.
Alternatively, you can submit your complaint by web form. We'll aim to get back to you within 24 hours.
Or you can write to us:
NOW Customer Care
Isleworth TW7 5QD.
If you’d like to know more about how we deal with your complaint, read the NOW Complaints Code of Practice.