Help Centre

How to make a complaint

The quickest way to submit your complaint is to chat online with one of our expert advisors:

Chat to an advisor

Chat to an advisor

Available 8am–midnight, 7 days a week.

Click below and select Chat Online to speak to an advisor.



Alternatively, if you've got a NOW TV account, you can sign in and submit your complaint by web form. We'll aim to get back to you within 24 hours.


Or you can write to us:

NOW TV Customer Care
The Hub
1st Floor
Grant Way
Isleworth TW7 5QD.


If you’d like to know more about how NOW TV deals with your complaint, read the NOW TV Customer Complaints Code of Practice.

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