How can we help?

How to make a complaint

Chat to an advisor

Available 8am–midnight, 7 days a week.

Please bear with us as we deal with your complaint as quickly as we can

We’re having to work a little differently right now to keep our staff safe, so live chat support may be limited and our contact hours may vary over the coming days and weeks. If live chat's unavailable, you can still use the web form or postal options below to submit your complaint, but we're extremely busy at the moment so we'll take longer than usual to respond. We’re very sorry for the inconvenience, and we'll get back to you as soon as we possibly can.


Alternatively, if you've got a NOW TV account, you can sign in and submit your complaint by web form. We'll aim to get back to you within 24 hours.

Don't have an account, or can't log in? Send us a message using this form instead.


Or you can write to us:

NOW TV Customer Care
The Hub
1st Floor
Grant Way
Isleworth TW7 5QD.


If you’d like to know more about how NOW TV deals with your complaint, read the NOW TV Complaints Code of Practice.

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