How can we help?

How to make a complaint


Live chat


Chat to an advisor

Available 8am–midnight, 7 days a week.



Alternatively, if you've got a NOW account, you can sign in and submit your complaint by web form. We'll aim to get back to you within 24 hours.

Don't have an account, or can't log in? Send us a message using this form instead.


Or you can write to us:

NOW Customer Care
The Hub
1st Floor
Grant Way
Isleworth TW7 5QD.


If you’d like to know more about how we deal with your complaint, read the NOW Complaints Code of Practice.

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