How to make a complaint
The quickest way to submit your complaint is to chat online with one of our expert advisors:
Chat to an advisor
Available 8am–midnight, 7 days a week.
Click below and select Chat Online to speak to an advisor.
Alternatively, if you've got a NOW TV account, you can sign in and submit your complaint by web form. We'll aim to get back to you within 24 hours.
Or you can write to us:
NOW TV Customer Care
Isleworth TW7 5QD.
If you’d like to know more about how NOW TV deals with your complaint, read the NOW TV Customer Complaints Code of Practice.