How can we help?

Get started with NOW

Get started with NOW

Just got your hands on a NOW Membership or device, and not sure what to do with it? Don't worry – you've come to the right place.

Check out these handy links that'll have you up and running in no time.


How can I watch?

You can watch on loads of devices, and have up to 6 devices on your account at a time.

What devices can I use to watch?

Managing my devices

How do I start watching on my device?

Set up your NOW Box or Smart Stick

Start watching NOW on another device

Do I need to set up a Parental PIN?


Need help joining NOW or signing in?

How to create an account and add a membership

I've forgotten my password

Why wasn't my payment accepted?


Got a voucher code?

How to apply a voucher code or use a gift card

My voucher code isn't working


Having trouble watching?

Fix issues with slow loading or buffering

Troubleshooting for the NOW Box or Smart Stick

'Something went wrong' error on NOW Player


Managing your account

Once you've set up your account, you can cancel or add to your membership and add vouchers in My Account. You can also manage your devices and PINs, check your payments and update your personal and payment details.

How to use My Account

How to cancel your membership


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