How can we help?

Get started with NOW TV

Get started with NOW TV

Just got your hands on a NOW TV Box, Smart Stick or Pass, and not sure what to do with it? Don't worry – you've come to the right place.

Check out these handy links that'll have you up and running in no time.


How can I watch?

You can watch on loads of devices, and add up to 4 devices to your account.

What devices can I use to watch?

Why can't I add my device?

Managing my devices

How do I start watching on my device?

Set up your NOW TV Box or Smart Stick

Start watching NOW TV on another device


Need help signing in or buying a Pass?

How to create an account and buy a NOW TV Pass

I've forgotten my password

Why wasn't my payment accepted?


Got a voucher code?

How to apply a voucher code or use a gift card

My voucher code isn't working


Having trouble watching?

Fix issues with slow loading or buffering

Troubleshooting for the NOW TV Box or Smart Stick

'Something went wrong' error on NOW TV Player

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