Error codes and messages on NOW TV Box
We want to get you up and running as quickly as possible. If you get an error message when using your NOW TV Box, please refer to the table below for instructions on how to fix.
Getting an error when you first try to sign in?
If you see the message, 'Sorry, something went wrong. We’re working on it' when you try to sign in to your Box for the first time, this is most likely because your account hasn't been fully set up. Head here to finish setting up your account, then try signing in again.
NOW TV Box error codes and how to fix them
|Error code||What it means||How to resolve|
|011||Problem connecting to wireless network||See the help article Error code 011 on NOW TV Box|
|014||Problem connecting to wireless network||See the help article Error code 014 on NOW TV Box|
|98||Unable to play content||To solve the issue, just re-select the show and play it again.|
|1011||You may see this when trying to sign in with account details that do not exist.||If you don’t have an account, go to NOWTV.com to set one up. If you do – please re-check the details and try again.|
|2001||Your sign in details are incorrect. Please try again.||Retry signing in. Check your details and remember the password is case sensitive.|
|2004||Your session has timed out.||Restart the NOW TV app by pressing the back button until you reach the home screen, then relaunch the app.|
|2005||Your sign in details are incorrect. Please try again.||Retry signing in. Check your details and remember the password is case sensitive.|
|4008||There's an issue with your payment||Go to NOWTV.com/account on a PC or Mac, and make sure your payment details are updated correctly.|
|4010||The voucher code you entered is not valid.||Re-enter your voucher code. If problem persists go to Code not valid|
|4024||The card on your account has expired||Go to My Account at NOWTV.com and Update card details|
|6002||You've registered the maximum number of devices.||Go to NOWTV.com/account/devices to remove a device and then retry watching a movie or sport on your NOW TV box to register.|
|6003||You’ve registered the maximum number of devices and used your monthly permitted change.||You can't make any changes this month. You must continue with your existing devices until the following month.|
Find out more about how many devices you can have
|6006||You are connecting to NOW TV in a region that is not supported||You must only use the NOW TV box within the UK, or you will receive this message.|
|10011||You have entered an incorrect PIN||Please check your PIN details and re-enter them correctly.|
|10020||This means you have not completed the full registration process, or your payment card has expired.||Go to NOWTV.com and play a movie or sport to continue registration.|
|10021||You have exceeded the amount of concurrent streams and are trying to watch on a third device simultaneously.||You can only play on 2 devices at the same time. Choose which devices you want to use and end the third.|
Find out more about this error
|10023||Unable to connect to stream.||Please wait a few minutes and try again.|
|10024||Your Sky Movies Pass subscription or Sky Sports Day Pass has expired.||To continue, you must ensure your payment details are correct. For sports customers, buy a new Sky Sports Day Pass|
|10025||Your Sky Movies Pass subscription has expired.||
You won't be able to continue watching movies until your monthly payment has gone through. If the problem persists, please contact us.