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Help Centre

Simultaneous streams limit reached

Simultaneous streams limit reached

There are a few reasons why you might see an error message like the one below when trying to watch NOW TV.

You've reached the maximum number of simultaneous streams

Are you using a third device?

You can watch NOW TV on a maximum of 2 devices at a time on each account. If you’re trying to watch on a third device, you’ll need to stop watching on one of the other devices first. You might need to wait 10 minutes before continuing to watch on your other devices after seeing this message.

Did your browser or computer crash?

If your browser or computer crashes during playback, our system might think that you're still watching NOW TV. Try waiting 10 minutes before watching again.

Did you close your browser before closing the player window?

If you’re watching on a PC using Microsoft Silverlight, make sure you close the Silverlight player window before closing your web browser, as shown below. If you just close your browser while watching a movie or show, our system might think you’re still watching NOW TV.

Close Silverlight window before your browser

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