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Simultaneous streams limit reached

There are a couple of reasons why you might see an error message like the one below when trying to watch NOW.
 

You've reached the maximum number of simultaneous streams

 

Trying to watch on too many devices?

You can only watch on 1 device at a time, unless you've got NOW Boost, which lets you stream on up to 3 devices at the same time.

(BT customers can watch on 2 devices at once (as long as one is a BT TV Box and you start streaming in the correct order), or 3 with Boost. For more details, see the Streaming and devices section here.)

To watch on another device, you’ll need to stop watching on one of the others first. You might need to wait 10 minutes before continuing to watch on your other devices after seeing this message.

 

Did your browser or computer crash?

If your browser or computer crashes during playback, our system might think that you're still watching NOW. Try waiting 10 minutes before watching again.

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