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How to make a complaint

Thanks. Pick a topic below to find out how to make a complaint or get help with your issue.

We’re sorry if your broadband or calls aren’t working as they should.

Try the links below to get your line back up and running as fast as possible.

Did you know?It’s normal for your line speed to vary in the first few days after your broadband goes live.

Get help online

Get in touch for more help
I still want to complain

 

We’re sorry if your payments aren’t what you expected, or your bill isn’t as clear as it should be.

If you’ve got a question about your payments, or you’re not sure why you’ve been charged, the links below are the best places to start.

Get help online

Get in touch for more help
I still want to complain

 

We’re sorry there’s been a problem with your NOW Broadband & Calls order.

Check the links below to get more help with broadband orders and activation.

Keep in mindYour line can go live at any time up until midnight on your activation date.

Get help online

Get in touch for more help
I still want to complain

 

We’re sorry if there’s been any confusion about an engineer visit to install or fix your line.

Use the link below to find out when your appointment is booked for.

Keep in mindUnfortunately we can't provide specific times for engineer visits. Morning appointments take place 8am-1pm, afternoon appointments 1-6pm.

Get help online

Get in touch for more help
I still want to complain

 

 

If you’d like to know more about how NOW TV deals with your complaint, read the NOW TV Complaints Code of Practice.

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