How to make a complaint
Thanks. Pick a topic below to find out how to make a complaint or get help with your issue.
We’re sorry if your broadband or calls aren’t working as they should.
Try the links below to get your line back up and running as fast as possible.
Did you know?It’s normal for your line speed to vary in the first few days after your broadband goes live.
Get help online
- Check my broadband line health and speed
- Fix problems with my landline phone
- Tips to improve broadband speed
- Broadband speed fluctuations in the first 10 days
| Get in touch for more help I still want to complain |
We’re sorry if your payments aren’t what you expected, or your bill isn’t as clear as it should be.
If you’ve got a question about your payments, or you’re not sure why you’ve been charged, the links below are the best places to start.
Get help online
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We’re sorry there’s been a problem with your NOW Broadband & Calls order.
Check the links below to get more help with broadband orders and activation.
Keep in mindYour line can go live at any time up until midnight on your activation date.
Get help online
- Check my order status and activation date
- More about broadband activation and engineer appointments
- How do I set up my NOW Broadband Hub?
| Get in touch for more help I still want to complain |
We’re sorry if there’s been any confusion about an engineer visit to install or fix your line.
Use the link below to find out when your appointment is booked for.
Keep in mindUnfortunately we can't provide specific times for engineer visits. Morning appointments take place 8am-1pm, afternoon appointments 1-6pm.
Get help online
| Get in touch for more help I still want to complain |
If you’d like to know more about how we deal with your complaint, read the NOW Complaints Code of Practice.