Account settings

How to make a complaint

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<h3 class="card-title" style="color: black;">Problem with your line?</h3>

<p class="card-text" style="color: black;"><b>It&#39;s best to get in touch by phone</b>, so an advisor can help fix your issue at the same at time as registering your complaint.</p>
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<p>How to submit your complaint:</p>

<ul><li>Give us a call on <b>08007591213 </b>to speak directly to a NOW advisor.</li><li>Alternatively, you can <a href="https://help.nowtv.com/complaints" target="_blank">submit your complaint by web form</a>. We&#39;ll aim to get back to you within 24 hours.</li></ul>

<p><span class="label label-green">Keep in mind</span> Our phone advisors can only deal with complaints about NOW Broadband or Calls. <a href="https://help.nowtv.com/article/make-a-complaint-tv-options" target="_blank">Find out how to submit a TV complaint.</a></p>

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<h3>Or you can write to us:</h3>

<p>NOW Customer Care<br>The Hub<br>1st Floor<br>Grant Way<br>Isleworth TW7 5QD.</p>

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<p>If you’d like to know more about how we deal with your complaint, read the <a href="/article/codes-of-practice" target="_blank">NOW Complaints Code of Practice</a>.</p>

How to make a complaint

Problem with your line?

Or you can write to us:

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