How can we help?

How to make a complaint

Chat to an advisor

Available 8am–midnight, 7 days a week.

Please bear with us as we deal with your complaint as quickly as we can

We’re having to work a little differently right now to keep our staff safe, so live chat support may be limited and our contact hours may vary over the coming days and weeks. If live chat's unavailable, you can still use the phone, web form or postal options below to submit your complaint, but we're extremely busy at the moment so we'll take longer than usual to respond. We’re very sorry for the inconvenience, and we'll get back to you as soon as we possibly can.

 

Other ways to submit your complaint:

Keep in mind Our phone advisors can only deal with complaints about NOW Broadband or Calls. For TV complaints, you'll need to get in touch by Live chat or web form.

Problem with your line?

It's best to get in touch via Live Chat or phone, so an advisor can help fix your issue at the same at time as registering your complaint.

 

Or you can write to us:

NOW TV Customer Care
The Hub
1st Floor
Grant Way
Isleworth TW7 5QD.

 

If you’d like to know more about how NOW TV deals with your complaint, read the NOW TV Complaints Code of Practice.

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