How to make a complaint
Problem with your line?
It's best to get in touch by phone, so an advisor can help fix your issue at the same at time as registering your complaint.
How to submit your complaint:
- Give us a call on 08007591213 to speak directly to a NOW advisor.
- If you've got a NOW account, sign in and contact us by web form. We'll aim to get back to you within 24 hours.
- Don't have an account, or can't log in? Send us a message using this form instead.
Keep in mind Our phone advisors can only deal with complaints about NOW Broadband or Calls. Find out how to submit a TV complaint.
Or you can write to us:
NOW Customer Care
The Hub
1st Floor
Grant Way
Isleworth TW7 5QD.
If you’d like to know more about how we deal with your complaint, read the NOW Complaints Code of Practice.