How can we help?

How to make a complaint

Chat to an advisor

Available 8am–midnight, 7 days a week.


Other ways to submit your complaint:

  • If you've got a NOW TV account, sign in and contact us by web form. We'll aim to get back to you within 24 hours.
  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.

Keep in mind Our phone advisors can only deal with complaints about NOW Broadband or Calls. For TV complaints, you'll need to get in touch by Live chat or web form.

Problem with your line?

It's best to get in touch via Live Chat or phone, so an advisor can help fix your issue at the same at time as registering your complaint.


Or you can write to us:

NOW TV Customer Care
The Hub
1st Floor
Grant Way
Isleworth TW7 5QD.


If you’d like to know more about how NOW TV deals with your complaint, read the NOW TV Complaints Code of Practice.

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