How to make a complaint


Problem with your line?

It's best to get in touch by phone, so an advisor can help fix your issue at the same at time as registering your complaint.


How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
  • Alternatively, you can submit your complaint by web form. We'll aim to get back to you within 24 hours.

Keep in mind Our phone advisors can only deal with complaints about NOW Broadband or Calls. Find out how to submit a TV complaint.


Or you can write to us:

NOW Customer Care
The Hub
1st Floor
Grant Way
Isleworth TW7 5QD.


If you’d like to know more about how we deal with your complaint, read the NOW Complaints Code of Practice.

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