Help Centre

How to make a complaint

The quickest way to submit your complaint is to chat online with one of our expert advisors:

Chat to an advisor

 
Chat to an advisor

Available 8am–11pm, 7 days a week.

Click below, then choose a topic and select Chat Online to speak to an advisor.

 

 

Other ways to submit your complaint:

  • If you've got a NOW TV account, sign in and contact us by web form. We'll aim to get back to you within 24 hours.
  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.

Keep in mind Our phone advisors can only deal with complaints about NOW Broadband or Calls. For TV complaints, you'll need to get in touch by Live chat or web form.

 

Or you can write to us:

NOW TV Customer Care
The Hub
1st Floor
Grant Way
Isleworth TW7 5QD.

 

If you’d like to know more about how NOW TV deals with your complaint, read the NOW TV Customer Complaints Code of Practice.

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