How can we help?

How to make a complaint

Please bear with us

We’re having to work a little differently right now to keep our staff safe, so our contact hours may vary over the coming days and weeks. You can still use the options below to submit your complaint, but we're extremely busy at the moment so we'll take longer than usual to respond. We’re very sorry for the inconvenience, and we'll get back to you as soon as we can.


Problem with your line?

It's best to get in touch via phone, so an advisor can help fix your issue at the same at time as registering your complaint.


How to submit your complaint:

Keep in mind Our phone advisors can only deal with complaints about NOW Broadband or Calls. Find out how to submit a TV complaint.


Or you can write to us:

NOW TV Customer Care
The Hub
1st Floor
Grant Way
Isleworth TW7 5QD.


If you’d like to know more about how NOW TV deals with your complaint, read the NOW TV Complaints Code of Practice.

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